
Rana Hamada
Marketing Lead, Moderation at Paynas
Imbaba, Giza, EgyptWork Experience
Education
Bachelor's Degree in Business Administration and Management,
Faculty of commerce cairo universityJan 2020
Achievements
Leads Management at Paynas | Subject Matter Expert at ValU & Call Center Specialist at ValU | Call Center Representative at Egypt Post. Qualified customer service and SME, Leads Managements experience with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. __I have two years experience in customer service, and after that I became a subject matter expert at ValU, so I learned a lot from this experience, including: • Handled complex problems and issues by understanding root causes and implementing solutions. • Support on the floor and act as a shift leader. • Investigate service and product problems and document resolution to improve the team's knowledge base. • Made a monthly and weekly report for each agent's performance. • Handling service errors and follow-up activit