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Rana Hamada

Marketing Lead, Moderation at Paynas

Imbaba, Giza, Egypt

Work Experience

  • Marketing Lead, ModerationFull Time

    Paynas

    Nov 2022 - Present -2 yrs, 9 months

    • Subject Matter ExpertFull Time

      ValU

      Mar 2022 - Nov 2022 -8 months

      • Customer Service SpecialistFull Time

        ValU

        Nov 2021 - Mar 2022 -4 months

        • Call Center AgentFull Time

          Egypt post

          Oct 2020 - Jul 2021 -9 months

          • Education

            • Bachelor's Degree in Business Administration and Management,

              Faculty of commerce cairo university

              Jan 2020 

            Achievements

            Leads Management at Paynas | Subject Matter Expert at ValU & Call Center Specialist at ValU | Call Center Representative at Egypt Post. Qualified customer service and SME, Leads Managements experience with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. __I have two years experience in customer service, and after that I became a subject matter expert at ValU, so I learned a lot from this experience, including: • Handled complex problems and issues by understanding root causes and implementing solutions. • Support on the floor and act as a shift leader. • Investigate service and product problems and document resolution to improve the team's knowledge base. • Made a monthly and weekly report for each agent's performance. • Handling service errors and follow-up activit

            Skills

            • Problem Solving
            • Customer Experience
            • Microsoft Excel
            • moderation
            • Microsoft Office
            • Microsoft Word
            • Lead Management
            • SME
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