Rana Abdulfattah Fawaz

Community Support Representative at Uber

Nasr City, Cairo, Egypt

Safety Investigation Specialist IIFull Time
Sep 2021 - Present -3 yrs, 10 months
Egypt , Cairo
Community Support RepresentativeFull Time
Oct 2017 - Present -7 yrs, 9 months
Egypt , Cairo
- Job Details:-Working in the incident response team by helping both riders and partner drivers in severe cases. -Supporting cities operation's teams. -Deliver high quality service across multiple support platforms. -Help solving over 10000 inquiries for both riders and partner driver a day -Help developing easier ways to reach out to the emergency team.

Vodafone

Jul 2015 - Oct 2017 -2 yrs, 3 months

Egypt , Giza

Job Details:-International adviser at Vodafone Ireland for a year. -Own and manage the client relationship resolving calls efficiently and effectively. -Obtain and evaluate all relevant information to handle customer and service inquiries. -Mentoring and supporting new employees. Assist on training new comers during the observation period -Handling tasks with the team manager and taking the charge. -Super user at Equinox by being involved in project definition, solution design, implementation and operational support-related issues. Delivering efficiencies and improvements to internal business partners. -Provide training for users of the processes and systems.

sales Full Time

Fair Trade Egypt

Nov 2014 - Jun 2015 -7 months

Egypt , Cairo

Sep 2014 - Oct 2014 -1 month

Egypt , Cairo

Bachelor of Arts Ain Shams University in Egyptology Section
Ain Shams University (ASU)
Jan 2009 - Jan 2014 - 5 yr
Bachelor's Degree in Faculty of Art
Ain Shams University (ASU)
Jan 2009 - Jan 2014 - 5 yr
High School - Thanaweya Amma
Nabwya mousa high school
Jan 2009