Rana Ezzat

ModeratorFull Time

• Job Details:Handle 3 pages on 2 main social media platform: Facebook and Instagram. Monitor each post or upload on a social media platform and decide whether or not it requires a response. Check new uploads, engage with the community. Investigate issues Provide customer support, or respond to inquiries. Aligning with the rest of the team on campaigns and selling or marketing standards and methodologies to support our business goals Making reports on relevant moderation statistics, issues, and outcomes to have cumulative data to track the performance Keeping track of the community moderation insights to provide feedback to the Social Media Team regularly  Monitoring all information and news related to the industry and the company to anticipate potential issues Help decide what rules to apply to content and announce changes or their activities as necessary.