Rana Adel Elmohandes

Customer Service ManagerFull Time

• Job Details:Supervisory duties include coaching, training and motivating staff to perform effectively.  Must ensure that responses are accurate and provided in a timely manner, regardless  of the channel.  Develop policies and procedures cause policies and procedures must balance  satisfying customer needs and supporting the goals of the organization  Adjusting policies and procedures, ensuring agents are well trained, measuring  customer satisfaction and responding to customer feedback  Hire Staff and find qualified candidates.  Develop goals and report progress by determine which metrics are the most  important to the organization and create goals and objectives around those  Managing the maintenance of office and facility equipment.  Providing administrative support to other departments or projects as needed.  Performing other duties as assigned.

Senior Operations Specialist - Call Center (nightFull Time

• Job Details:Answering phones and responding to client requests and inquiries. • Managing and updating company databases. • Keeping track of inventory and ordering supplies. • Maintaining financial, employee, and client records. • Drafting and mailing customer correspondence and newsletters. • Organizing events, scheduling meetings, and making travel arrangements. • Managing the maintenance of office and facility equipment. • Providing administrative support to other departments or projects as needed. • Performing other duties as assigned.

Advanced technical supportFull Time

• Job Details:Receiving calls , handling complains , handle technical issues