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Rana Nabil Elawny
Administration assistant - Office Manager at Access Real Estate
Nasr City, Cairo, EgyptWork Experience
Administration assistant - Office ManagerFull Time
Access Real Estate
Apr 2016 - Present -9 yrs, 3 months
Egypt , Cairo
- Job Details:i worked in the first as an Administration assistant and then it was upgraded Office Manager.. Job Responsibility : Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands -Organize and schedule meetings and appointments -Partner with HR to maintain office policies as necessary -Organize office operations and procedures -Coordinate with IT department on all office equipment -Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time -Manage contract and price negotiations with office vendors, service providers and office lease -Provide general support to visitors.. that's All Thank you
Customer ServiceFull Time
Mobinil
Mar 2013 - Mar 2016 -3 yrs
Egypt , Cairo
- Job Details:- Contact potential or existing customers to inform them about a product or service using scripts - Answer questions about products or the company - Ask questions to understand customer requirements and close sales - Direct prospects to the field sales team when needed - Enter and update customer information in the database - Take and process orders in an accurate manner - Handle grievances to preserve the company’s reputation - Go the “extra mile” to meet sales quota and facilitate future sales - Keep records of calls and sales and note useful information
Administration assistantFull Time
Isotec Egypt
Apr 2012 - Jan 2013 -9 months
Egypt , Cairo
- Job Details:Job Responsibility : - Answer and direct phone calls -Organize and schedule meetings and appointments -Maintain contact lists -Produce and distribute correspondence memos, letters, faxes and forms -Assist in the preparation of regularly scheduled reports -Develop and maintain a filing system -Order office supplies -Book travel arrangements -Submit and reconcile expense reports -Provide general support to visitors -Provide information by answering questions and requests -Take dictation -Research and creates presentations -Generate reports -Handle multiple projects -Prepare and monitor invoices -Develop administrative staff by providing information, educational opportunities and experiential growth opportunities -Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques..
Customer serviceFull Time
Net work corporation
Mar 2009 - Jan 2012 -2 yrs, 10 months
Egypt , Cairo
- Job Details:Job Responsibility : -Open and maintain customer accounts by recording account information -Resolve product or service problems by clarifying the customer's complaint; -determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution -Maintain financial accounts by processing customer adjustments -Recommend potential products or services to management by collecting customer information and analyzing customer needs -Prepare product or service reports by collecting and analyzing customer information -Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls. that's all.
Education
eg in information system
New Cairo AcademyJan 2005 - Jan 2009 - 4 yr