Rana El Hendy

Berlitz Language Centers

• English instruction SupervisorFull Time

  Feb 2018 - Sep 2018 -7 months

  Egypt , Cairo

  • Job Details:Managed a team of 6 instructors Conducted placement tests to access new clients’ language skills Provided resources and materials to aid instructors in accomplishing clients’ learning goals Handled client complaints and collected feedback Monitored classes and coached language instructors Supervised language instructors to ensure that all responsibilities are met and exceeded. Prepared reports for upper management
• English Language InstructorFull Time

  Dec 2013 - Apr 2018 -4 yrs, 4 months

  Egypt

  • Job Details:Delivered lessons in accordance with Berlitz teaching principles; and focused on the interests and needs of the students, Worked with privates and groups of different sizes/ages Assessed existing and prospective customers' level of proficiency. Provided evaluation for progress reports and certificates. Provided effective feedback and advice; recommending appropriate product services to meet customers' needs. Delivered counseling sessions to students in liaison with the Language Instruction Supervisor. Recommended improvements to the students' programs. Maintained a customer focus in the delivery of all duties. Actively participated in own professional self-development plan, directed and supported by the supervisor, including lesson and peer observations, workshops, and management training