Rana Ashraf Muhammed

IT Help Desk SpecialistFull Time

• Job Details:• Handling hardware inventory . • Create printers , report and counters . • Installing and configuring computer hardware, software, systems, networks, printers, and scanners • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. • Install and upgrade computer components and software. • Repairing and replacing equipment as necessary • Setting up new users' accounts and profiles and dealing with password issues • Prioritizing and managing many open cases at one time • Implementing file backups for users data • Manage daily operations of the IT department • Support coworker’s hardware and applications related issues • Excellent interaction with high end-user satisfaction and service should be provided in a professional manner according to the policy. • Follow-up and update status and information.