Rana Adel Ahmed

learning & development instructor:Full Time

• Job Details:Training Coordinator responsibilities include communicating with managers to identify training needs and mapping out development plans for teams and individuals. Training Coordinators are responsible for managing Our ideal candidate has experience with various training methods, including on-the-job coaching You should also be familiar with the instructors, equipment and educational material requirements for each project. Market available training to employees and provide necessary information about sessions Use known education principles and stay up-to-date on new training methods and techniques Assess instructional effectiveness and determine the impact of training on employee skills and KPIs Gather feedback from trainers and trainees after each educational session

We care specialistFull Time

• Job Details:We all know, aside from frehsdesk ticketing system, sending email is the default method of our business communication. We appreciate keeping BizEx Support Team in the loop for any related report or FYI email required. During the transition from Email to Freshdesk, BizEx Support Team aimed for requester's satisfaction and improve productivity in focusing on any issues that require the team's intervention. One of the main features of the frehsdesk ticketing system is, it automatically converts all sender's emails being sent to support's group as freshdesk ticket, including FYI, Reports etc. part of our main responsibilities is to attend and adhere all the tickets being assigned to the group and mark it as resolved whether or not any action is required, we've observed an email is an ongoing form of communication, and we don't have complete control over the incoming flow, we need to work on improving our productivity in how we receive, organize, reply and resolve the tickets were receiving on a daily basis, We'll appreciate to sort, analyze and refrain BizEx Support in loop for any report or FYI's that doesn't require any action from the Team. We're looking forward to your cooperation.

Communication specialistFull Time

• Job Details:Tailoring communication campaigns to tackle repetitive mistakes Filtering received business updates, rephrasing it to match agent's understanding, designing and updating templates and cascading the information accordingly