Rana Aboeldahab

Work Experience

Oct 2023 - Present -1 yr, 10 months

Egypt , Cairo

Job Details:Customer Experience Agent, Contact Center Responding to customers' telephone calls to resolve problems such as sending payment links and handling issues. - Issuing tickets, reissue and refunds. - Answer the customers' emails via Salesforce and ensure that they meet their needs. - Promptly attending to customer requests to exceed KPIs. - Offering advice in a professional and efficient manner. - Working in compliance with high customer service standards and company practices.

May 2021 - Nov 2023 -2 yrs, 6 months

Egypt , Cairo

Job Details:Supervising the internal and external tourism team, hotel and flight reservations, and assisting clients in searching for their travel requirements and making internal and external packages,handling visas. - Organizing groups outside Egypt - Solve customer problems and deal with hotels - Dealing with tbo, w2m and ossconnect.

Flora Travel

Jan 2018 - Jan 2020 -2 yrs

Egypt , Cairo

Job Details:Arranged for group hotel bookings in collaboration with sales department for weddings and special events. - Maintained excellent attendance record, consistently arriving to work on time. - Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. - Handled calls per day to address customer inquiries and concerns.- Researching information on [Place] to provide accurate, detailed tours.

Graduated from faculty of Arts Ain Shams university in Faculty of arts
Ain Shams University (ASU)
Jan 2014 - Jan 2018 - 4 yr