Ramy Khalil Mahmoud

Customer Service RepresentativeFull Time

• Job Details: * Troubleshoot customers issues regarding "internet, land line, IP-TV" * Attract potential customers by answering product and service questions; suggesting information about other products and services. * Open customer accounts by recording account information. * Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem - selecting and explaining the best solution to solve the problem - expediting correction or adjustment - following - up to ensure resolution. * Maintain customer records by updating account information.

Safety OfficerFull Time

• Job Details:* Monitoring and focusing on complying company's activities with the safety & quality systems in order to eliminating accidents, occupational hazards. * Maintain safety regulations and requirements. * Enhance customer satisfaction by exceeding customer requirements * Ensure and establishing standards are implemented and followed at all activities and times