Ramy Abdul Kareem Hegazy

Senior System Engineer at Glory American Schools

Shorouk City, Cairo, Egypt

Sep 2017 - Present -7 yrs, 10 months

Egypt , Cairo

Metropolitan International School

Aug 2016 - Aug 2017 -1 yr

Egypt , Cairo

Job Details:• Diagnose and resolve technical hardware and software issues. • Stay current with system information, changes and updates. • Follow ITIL procedures. • Install, configure and modify hardware and software to ensure optimal performance. • Knowledge and experience of customer service practices. • Experience of: VMWare, Windows 2008, 2012, Group Policies, and DNS. Exchange, Office 365, File Servers, SCCM • Knowledge & understanding of backup technologies.

Centro Global Solutions

Feb 2015 - Aug 2016 -1 yr, 6 months

Egypt , Cairo

Job Details:• Monitoring all servers’ performance and usage. • Daily and periodically backup operations and ensuring data accessibility • Create, change and delete NT/Exchange users’ accounts per request. • Managing Exchange server and grant different level of access to different users upon request. • Recover hardware or software failure and implement the recovery plan. • Upgrade and configure different organization services. • Install new or re-build existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. According to the business requirements. • Analyze different systems logs and identify potential issues. • Applying operating system updates, patches and configuration changes.

May 2014 - Jan 2015 -8 months

Egypt , Cairo

Job Details:Responsible for providing first level of resolution in troubleshooting network, hardware and software issues. Responsible for providing on-time problem resolution. Ability to work with different levels of knowledge and diagnose different problems. Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution. Can work with different tasks in a smooth and effective way. Responsible for dealing with different providers to report and follow up with them on any outage during the working hours. Handle different requests using ticket system or e-mail. Deliver the knowledge needed to the customers in simple way

Bachelor of Computer Science and Information Tech. in Computer Science
Modern Academy in Maadi (MAM)
Jan 2007 - Jan 2011 - 4 yr