Ramy Mohamed Kadry

To make sense of change is to flirt with it.

Haram, Giza, Egypt

May 2020 - Dec 2022 -2 yrs, 7 months

Egypt , Cairo

Job Details:Tending to the customer's queries about the services we provide in their vehicles and subscriptions. Including troubleshooting and creating cases if there are any technical difficulties. Communicating with the authorities if there is any type of emergency our customers are facing and reassuring them alongside ensuring their safety till the authorities arrive. Calling the customers and spin/cross selling offers that include our packages and WI-FI subscriptions.

Jan 2020 - Apr 2020 -3 months

Egypt , Cairo

Job Details:Advising which documents are required for each embassy for all types of travelers. Advising on the time frames expected for their applications, the how to and assuring their eligibility for the visa. Answering any questions regarding the updates for their application.

Jan 2019 - Jan 2020 -1 yr

Egypt , Cairo

Job Details:Answering customer's queries regarding their ordered products, sorting out delivery issues and handling compensation metrics. Managing customer's account updates, subscriptions and technical difficulties.

Jan 2018 - Dec 2018 -11 months

Egypt , Cairo

Job Details:Handle phone calls, chats and E-mails regarding our customer's queries. Advising on their travel plans and itinerary. Cross selling and Upselling packages, customizing and creating tailor made packages alongside handling ticketing.