Ramy Fahmy

Senior Network EngineerFull Time

• Job Details:▪ Designing, developing, installing, configuring, and supporting Unified Communications hardware and software from leading UC vendors including Cisco, Microsoft, Poly 3CX, Zoom, and BlueJeans ▪ Integrating Microsoft Teams with the clients existing phone systems via Microsoft Direct Routing via supported SBCs as well as configuring Microsoft Teams phone system features. ▪ Understanding customer business requirements and translating them into technical requirements ▪ Providing technology consultation working in partnership with sales for major account opportunities ▪ Keeping up to date on relevant competitive technologies and products, particularly in the Unified Communications discipline. ▪ Identifying routine problems, errors, misconfigurations. ▪ Advising clients of status and proposing problem resolutions and making recommendations for a corrective course of action. ▪ Producing quality technical documentation for complex solutions. ▪ Installing management tools to remotely monitor and troubleshoot voice and data networks. ▪ Leading internal company initiatives as well as mentorship for entry-level engineers

Voice Incident Management Expert (Cisco Collaboration Engineer) - Cisco VOC CTS 2 TeamFull Time

• Job Details:Cisco Voice & Unified Communications Expert in VOC CTS 2 Team, Expertise & Solution Center, Customer Service & Operations Department: . Providing level 2 support for Cisco IP Telephony, IP Contact Center Solutions as well as IP Telephony As A Service to various key worldwide OBS customers including (A.P Moller-Maersk, Philip Morris International, Lenovo, LVMH, GlaxoSmithKline, PricewaterhouseCoopers, 3M, Danone, BHP Billiton, Heineken, TRW, Atlas Copco, Singapore Airlines, Hapag-Lloyd, …) . Troubleshooting & resolving Cisco IP telephony & backbone voice incidents which involves troubleshooting Cisco's complete Collaboration portfolio including (Cisco Unified Communications Manager, Cisco Business Edition, Cisco Unified Communications Manager Session Management Edition, Cisco Unified Communications Manager Express, Expressway, Voice gateways, Cisco Unified Border Element, Cisco Unified SIP Proxy, Collaboration End points, Jabber, Cisco UC Integration for Microsoft Lync, ...). . Troubleshooting & resolving IP Contact Center (Cisco Unified Contact Center Enterprise & Cisco Unified Contact Center Express) and access number faults. . Troubleshooting Value Added Services such as Voice mail (Cisco Unity Connection & Cisco Unity Express), IM & Presence (Cisco Unified Communications Manager IM & Presence) & Cisco Unified Attendant Consoles. . Liaising with the relevant entities for incident escalation and resolution of faults affecting voice service. . Activating escalation procedure with vendors as needed. . Implementing the customer's simple and complex changes