Ramy Abdel Fattah ElZiady

Senior service desk analystFull Time

Senior It Help DeskFull Time

• Job Details:• Responsible for effective provisioning, installation/configuration, operation, maintenance of systems hardware and software and related infrastructure. • Ensuring that system hardware, operating systems, software systems, and related procedures adhere to organizational values. • Perform as the first point of contact for all end user IT assistance requests. • Communicate service outage notices to users. • Managing the Hardware inventory including (PCs, Laptops, Printers, Copiers, etc.) • Administrating mails and maintaining mail backup. • Monitoring the internet connection for security risks. • Lead desktop and helpdesk support efforts, making sure all desktop applications and related equipment problems are resolved in a timely manner with limited disruptions

Transport SupervisorFull Time