Basic Info

Ramy Magdy

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Network Operation Engineer at TE Data

Experience Details

Senior Network Operation Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

Network Supervision
24x7 Network real-time monitoring for all TE Data Network elements.
Monitor TE Data Network Elements/Environmental Alarms and take the proper action with concerned teams.
L1 Support
Establish L1 support Function that deals and attempts to remedy TTs on TE Data Network that have been appeared.
Interfacing with Telecom Egypt to solve Transmission Link failures and TE Power Failures.
Escalating Cases that need involvement of Back Office level and follow-up on the progress.
Follow and respect all Pre-defined times (such as monitoring response, investigation, resolution) relevant to each Fault Management functions and sub-functions as per process KPIs.
Incident Management
Handle Network ticket which is opened by front office team and take the proper actions to solve the problem
Act as single point of contact for Network Operations Center and it is the gateway for all Network TTs.
Implement End-to-End Network TT management function (starting from problem appearance till final service restoration).
Escalate repetitive network tickets to Problem Management function for further handling.
Performance Monitoring
Monitor the Network Equipment’s performance using special tools like CACTI, MRTG to be updated with the network status for prompt actions when needed.
Monitor TE Data Network Traffic and links pay load utilization.
Network performance stats should be monitored and any abnormality should be escalated.
Provide Major tools used by performance monitoring functions.
Regular network stats reporting.
FM Dispatching
Assigning & Guiding Field Maintenance in site till problem restoration.
Interfacing with Concerned Team regarding TE related issues like access Site Permissions after Working hours.


Company Details

TE Data (multinational)

Cairo, Egypt

N/A

Information Technology Services, Computer Networking , Telecommunications

N/A

Mar 2016 to present (10 months)
Front office NOC engineer at Etisalat MISR

Experience Details

Front office NOC engineer

IT/Software Development, Engineering - Telecom/Technology, Customer Service/Support

Experienced (Non-Manager)

Network Supervision
24x7 Network real-time monitoring for all Etisalat ISP Network Alarms, Events and Faults
Monitor Etisalat ISP Network Elements (Equipment - Links)
Monitor Etisalat ISP Network Elements/Environmental Alarms and take the proper action with concerned teams
Keeping all stakeholders notified of any experienced Network Failure.
Interfacing with customer care layers for notifying and updating for network trouble tickets
L1 Support
Establish L1 support Function that deals and attempts to remedy TTs on Etisalat ISP Network that have been appeared.
Interfacing with Telecom Egypt to solve Transmission Link failures and TE Power Failures
Escalating Cases that need involvement of Back Office level and follow-up on the progress
Follow and respect all Pre-defined times (such as monitoring response, investigation, resolution) relevant to each Fault Management functions and sub-functions as per process KPIs
Performance Monitoring
Monitor the Network Equipment’s performance using special tools to be updated with the network status for prompt actions when needed.
Creating Network KPIs Reports (Loss-Delay-jitter- ..) and share with Operation , Planning and Quality teams for further capacity decision.
Monitor Etisalat ISP Network Traffic utilization
Network performance stats should be monitored and any abnormality should be escalated
Provide Major tools used by performance monitoring functions
Regular network stats reporting.
Incident Management
Create Network ticket and take the proper actions to solve the problem
Act as single point of contact for Network Operations Center and it is the gateway for all Network TTs.
Implement End-to-End Network TT management function (starting from problem appearance till final service restoration).
Escalate repetitive network tickets to Problem Management function for further handling.
Configuration Management
Add Required Configuration to new RFS DSLAMs/Cards after Acceptance Phase
Add Tx Configuration for Tx Links during installation Phase
Create ADSL Path Traffic through Core Network for new RFS sites.
Communicate new network elements with relevant NMS.
Responsible for keeping daily Configuration Backups of equipment.
Change Management
Change Implementation for some Network Related Activities like ((BW Upgrade, Traffic Transfer...).
Follow-Up on Network Planned Activities with Concerned Teams and collect Activity Status before & after to secure the CR.
Update database according to implemented CRs and new network elements integration.
Update Etisalat ISP Monitoring Tools & NMSs by New RFS Devices & Transmission Links
Create Connectivity Graphs for fixed Network Sites with cooperation with Back Office.
Update Etisalat ISP Missing links & VLAN Graphs on CACTI Graphing Tool.
FM Dispatching
Assigning & Guiding Field Maintenance in site till problem restoration.
Interfacing with Concerned Team regarding TE related issues like access Site Permissions after Working hours.


Company Details

Etisalat MISR (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Nov 2014 to Feb 2016 (1 year 3 months)
Transmission field engineer at Alkan CIT

Experience Details

Transmission field engineer

Installation/Maintenance/Repair, Engineering - Telecom/Technology

Entry Level

• Project: Transmission (point to point microwave links) Operator: Vodafone
• Project: BTS reallocation (2G RBS, 3G, PBC, and RRUs) Operator: Vodafone
- Installing new links (new route and swap old links)
- Rerouting links traffic to the new link and activating these sites
- create traffic to the new sites software
- Maintenance for all equipments in site


Company Details

Alkan CIT (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Feb 2014 to Oct 2014 (8 months)
Transmission field engineer at Ericsson

Experience Details

Transmission field engineer

Engineering - Telecom/Technology

Entry Level

- Project in Ericsson subcontractor (Tawasol telecom) site engineer:
--Installation and commissioning transmission engineer--
Installation and maintenance for transmission equipment such as Ericsson traffic node R4, Andrew microwave antennas, operator: Vodafone.

- Project in Ericsson subcontractor (SKY group) site engineer:
--Installation and commissioning transmission engineer--
Installing Ericsson new links (new route and swap old links)
Rerouting links traffic to the new link and activating these sites
Swap old minilink E to new Traffic node.

- Project in Ericsson subcontractor (MAG investments) site engineer:
--Installation and commissioning engineer--
3G expansion, operator: Vodafone
Modernization, operator: Vodafone

- Project in Ericsson subcontractor (FIT consultant) site engineer:
--Installation and commissioning transmission engineer--
Installing Ericsson new links (new route and swap old links)
Rerouting links traffic to the new link and activating these sites
Swap old minilink E to new Traffic node.


Company Details

Ericsson (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

May 2012 to Jan 2014 (1 year 8 months)

Education

Bachelor degree in telecommunication

Education Details

Bachelor degree

telecommunication, telecom, computer networking

Helwan University, Egypt

C / Good / 65 - 75%

electrical communications and electronics

N/A

Helwan University
2004 - 2010
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Alkan CITAnalyticalArabicCCNAComputer NetworkingCore NetworkCreativeCustomer ServiceEnglishEricssonEtisalat MISRFront Office NOC EngineerITInformation Technology ServicesInfrastructureInstallationMaintenanceMicrosoft OfficeOrganizerPlannerPlanningProblem SolverRepairSenior Network Operation EngineerSoftware DevelopmentSupportTE DataTelecomTelecommunicationTelecommunicationsTelecommunicatios And NetworkingTelecomsTransmission Field EngineerTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

microsoft office

microsoft office

: Expert

: Extreme - I love it!

:

1-3 years

IT

IT

: Advanced

: High

:

1-3 years

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Infrastructure

Infrastructure

: Advanced

: High

:

1-3 years

Telecommunicatios and networking

Telecommunicatios and networking

: Advanced

: Extreme - I love it!

:

3-5 years

Core Network

Core Network

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Planner, Creative, Organizer, Problem Solver

Online Presence

eg.linkedin.com/in/ramymagdy1

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