Basic Info

Name: Ramy Magdy

Professional Experience: 3 years

Location: Giza, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Senior Network Operation Engineer at TE Data

Experience Details

Job Title: Senior Network Operation Engineer

Job Role: Engineering - Telecom/Technology

Career Level: Experienced (Non-Manager)

Job Details: Network Supervision
24x7 Network real-time monitoring for all TE Data Network elements.
Monitor TE Data Network Elements/Environmental Alarms and take the proper action with concerned teams.
L1 Support
Establish L1 support Function that deals and attempts to remedy TTs on TE Data Network that have been appeared.
Interfacing with Telecom Egypt to solve Transmission Link failures and TE Power Failures.
Escalating Cases that need involvement of Back Office level and follow-up on the progress.
Follow and respect all Pre-defined times (such as monitoring response, investigation, resolution) relevant to each Fault Management functions and sub-functions as per process KPIs.
Incident Management
Handle Network ticket which is opened by front office team and take the proper actions to solve the problem
Act as single point of contact for Network Operations Center and it is the gateway for all Network TTs.
Implement End-to-End Network TT management function (starting from problem appearance till final service restoration).
Escalate repetitive network tickets to Problem Management function for further handling.
Performance Monitoring
Monitor the Network Equipment’s performance using special tools like CACTI, MRTG to be updated with the network status for prompt actions when needed.
Monitor TE Data Network Traffic and links pay load utilization.
Network performance stats should be monitored and any abnormality should be escalated.
Provide Major tools used by performance monitoring functions.
Regular network stats reporting.
FM Dispatching
Assigning & Guiding Field Maintenance in site till problem restoration.
Interfacing with Concerned Team regarding TE related issues like access Site Permissions after Working hours.

Company Details

Name: TE Data (multinational)

Location: Cairo, Egypt

Size: N/A

Industries: Information Technology Services, Computer Networking , Telecommunications

Website: N/A

Mar 2016 to present (1 year 4 months)

Front office NOC engineer at Etisalat MISR

Experience Details

Job Title: Front office NOC engineer

Job Role: IT/Software Development, Engineering - Telecom/Technology, Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: Network Supervision
24x7 Network real-time monitoring for all Etisalat ISP Network Alarms, Events and Faults
Monitor Etisalat ISP Network Elements (Equipment - Links)
Monitor Etisalat ISP Network Elements/Environmental Alarms and take the proper action with concerned teams
Keeping all stakeholders notified of any experienced Network Failure.
Interfacing with customer care layers for notifying and updating for network trouble tickets
L1 Support
Establish L1 support Function that deals and attempts to remedy TTs on Etisalat ISP Network that have been appeared.
Interfacing with Telecom Egypt to solve Transmission Link failures and TE Power Failures
Escalating Cases that need involvement of Back Office level and follow-up on the progress
Follow and respect all Pre-defined times (such as monitoring response, investigation, resolution) relevant to each Fault Management functions and sub-functions as per process KPIs
Performance Monitoring
Monitor the Network Equipment’s performance using special tools to be updated with the network status for prompt actions when needed.
Creating Network KPIs Reports (Loss-Delay-jitter- ..) and share with Operation , Planning and Quality teams for further capacity decision.
Monitor Etisalat ISP Network Traffic utilization
Network performance stats should be monitored and any abnormality should be escalated
Provide Major tools used by performance monitoring functions
Regular network stats reporting.
Incident Management
Create Network ticket and take the proper actions to solve the problem
Act as single point of contact for Network Operations Center and it is the gateway for all Network TTs.
Implement End-to-End Network TT management function (starting from problem appearance till final service restoration).
Escalate repetitive network tickets to Problem Management function for further handling.
Configuration Management
Add Required Configuration to new RFS DSLAMs/Cards after Acceptance Phase
Add Tx Configuration for Tx Links during installation Phase
Create ADSL Path Traffic through Core Network for new RFS sites.
Communicate new network elements with relevant NMS.
Responsible for keeping daily Configuration Backups of equipment.
Change Management
Change Implementation for some Network Related Activities like ((BW Upgrade, Traffic Transfer...).
Follow-Up on Network Planned Activities with Concerned Teams and collect Activity Status before & after to secure the CR.
Update database according to implemented CRs and new network elements integration.
Update Etisalat ISP Monitoring Tools & NMSs by New RFS Devices & Transmission Links
Create Connectivity Graphs for fixed Network Sites with cooperation with Back Office.
Update Etisalat ISP Missing links & VLAN Graphs on CACTI Graphing Tool.
FM Dispatching
Assigning & Guiding Field Maintenance in site till problem restoration.
Interfacing with Concerned Team regarding TE related issues like access Site Permissions after Working hours.

Company Details

Name: Etisalat MISR (multinational)

Location: Cairo, Egypt

Size: N/A

Industries: Telecommunications

Website: N/A

Nov 2014 to Feb 2016 (1 year 3 months)

Transmission field engineer at Alkan CIT

Experience Details

Job Title: Transmission field engineer

Job Role: Installation/Maintenance/Repair, Engineering - Telecom/Technology

Career Level: Entry Level

Job Details: • Project: Transmission (point to point microwave links) Operator: Vodafone
• Project: BTS reallocation (2G RBS, 3G, PBC, and RRUs) Operator: Vodafone
- Installing new links (new route and swap old links)
- Rerouting links traffic to the new link and activating these sites
- create traffic to the new sites software
- Maintenance for all equipments in site

Company Details

Name: Alkan CIT (multinational)

Location: Cairo, Egypt

Size: More then 1000 employees

Industries: Telecommunications

Website: N/A

Feb 2014 to Oct 2014 (8 months)

Transmission field engineer at Ericsson

Experience Details

Job Title: Transmission field engineer

Job Role: Engineering - Telecom/Technology

Career Level: Entry Level

Job Details: - Project in Ericsson subcontractor (Tawasol telecom) site engineer:
--Installation and commissioning transmission engineer--
Installation and maintenance for transmission equipment such as Ericsson traffic node R4, Andrew microwave antennas, operator: Vodafone.

- Project in Ericsson subcontractor (SKY group) site engineer:
--Installation and commissioning transmission engineer--
Installing Ericsson new links (new route and swap old links)
Rerouting links traffic to the new link and activating these sites
Swap old minilink E to new Traffic node.

- Project in Ericsson subcontractor (MAG investments) site engineer:
--Installation and commissioning engineer--
3G expansion, operator: Vodafone
Modernization, operator: Vodafone

- Project in Ericsson subcontractor (FIT consultant) site engineer:
--Installation and commissioning transmission engineer--
Installing Ericsson new links (new route and swap old links)
Rerouting links traffic to the new link and activating these sites
Swap old minilink E to new Traffic node.