Ramy Magdy

Telecom and Software EngineerFull Time

• Job Details:Network Supervision 24x7 Network real-time monitoring for all TE Data Network elements. Monitor TE Data Network Elements/Environmental Alarms and take the proper action with concerned teams. L1 Support Establish L1 support Function that deals and attempts to remedy TTs on TE Data Network that have been appeared. Interfacing with Telecom Egypt to solve Transmission Link failures and TE Power Failures. Escalating Cases that need involvement of Back Office level and follow-up on the progress. Follow and respect all Pre-defined times (such as monitoring response, investigation, resolution) relevant to each Fault Management functions and sub-functions as per process KPIs. Incident Management Handle Network ticket which is opened by front office team and take the proper actions to solve the problem Act as single point of contact for Network Operations Center and it is the gateway for all Network TTs. Implement End-to-End Network TT management function (starting from problem appearance till final service restoration). Escalate repetitive network tickets to Problem Management function for further handling. Performance Monitoring Monitor the Network Equipment’s performance using special tools like CACTI, MRTG to be updated with the network status for prompt actions when needed. Monitor TE Data Network Traffic and links pay load utilization. Network performance stats should be monitored and any abnormality should be escalated. Provide Major tools used by performance monitoring functions. Regular network stats reporting. FM Dispatching Assigning & Guiding Field Maintenance in site till problem restoration. Interfacing with Concerned Team regarding TE related issues like access Site Permissions after Working hours.

Front office NOC engineerFull Time

• Job Details:Network Supervision 24x7 Network real-time monitoring for all Etisalat ISP Network Alarms, Events and Faults Monitor Etisalat ISP Network Elements (Equipment - Links) Monitor Etisalat ISP Network Elements/Environmental Alarms and take the proper action with concerned teams Keeping all stakeholders notified of any experienced Network Failure. Interfacing with customer care layers for notifying and updating for network trouble tickets L1 Support Establish L1 support Function that deals and attempts to remedy TTs on Etisalat ISP Network that have been appeared. Interfacing with Telecom Egypt to solve Transmission Link failures and TE Power Failures Escalating Cases that need involvement of Back Office level and follow-up on the progress Follow and respect all Pre-defined times (such as monitoring response, investigation, resolution) relevant to each Fault Management functions and sub-functions as per process KPIs Performance Monitoring Monitor the Network Equipment’s performance using special tools to be updated with the network status for prompt actions when needed. Creating Network KPIs Reports (Loss-Delay-jitter- ..) and share with Operation , Planning and Quality teams for further capacity decision. Monitor Etisalat ISP Network Traffic utilization Network performance stats should be monitored and any abnormality should be escalated Provide Major tools used by performance monitoring functions Regular network stats reporting. Incident Management Create Network ticket and take the proper actions to solve the problem Act as single point of contact for Network Operations Center and it is the gateway for all Network TTs. Implement End-to-End Network TT management function (starting from problem appearance till final service restoration). Escalate repetitive network tickets to Problem Management function for further handling. Configuration Management Add Required Configuration to new RFS DSLAMs/Cards after Acceptance Phase Add Tx Configuration for Tx Links during installation Phase Create ADSL Path Traffic through Core Network for new RFS sites. Communicate new network elements with relevant NMS. Responsible for keeping daily Configuration Backups of equipment. Change Management Change Implementation for some Network Related Activities like ((BW Upgrade, Traffic Transfer...). Follow-Up on Network Planned Activities with Concerned Teams and collect Activity Status before & after to secure the CR. Update database according to implemented CRs and new network elements integration. Update Etisalat ISP Monitoring Tools & NMSs by New RFS Devices & Transmission Links Create Connectivity Graphs for fixed Network Sites with cooperation with Back Office. Update Etisalat ISP Missing links & VLAN Graphs on CACTI Graphing Tool. FM Dispatching Assigning & Guiding Field Maintenance in site till problem restoration. Interfacing with Concerned Team regarding TE related issues like access Site Permissions after Working hours.

Transmission field engineerFull Time

• Job Details:• Project: Transmission (point to point microwave links) Operator: Vodafone • Project: BTS reallocation (2G RBS, 3G, PBC, and RRUs) Operator: Vodafone - Installing new links (new route and swap old links) - Rerouting links traffic to the new link and activating these sites - create traffic to the new sites software - Maintenance for all equipments in site