Ramy Ibrahim El shafey

Quality and performance improvement ManagerFull Time

• Job Details:Establishes and maintains company SOPs (Standard Operating Procedures), quality standards and deploys the quality audit calendar events to monitor & ensure the execution against approved standards. Establish processes related SLAs based on the approved SOPs to ensure internal and external customer compliance. identifies any areas of development and recommends corrective & preventive actions to be presented to the top management in order for alignment and approvals Overseas the operational and financial audits across ALFA Scan branches over all functions related to the branch including retail checklist, material consumption log, financial settlements, and overall branch outfits to ensure maximum compliance to ALFA Scan standards. implement quality training plans, tools, and techniques in coordination with the HR to enable others to achieve quality standards.recommends and leads process improvement initiatives in coordination with all concerned parties to enhance efficiency and customer centricity.

Process Excellence ManagerFull Time

• Job Details:· Interpret and implement EFQM (European Foundation for Quality Management) . Perform and control the full audit cycle based on ISO 9001/2015. · Understanding of business functions such as Customer service, Marketing, HR, logistics, etc. · Determine internal audit scope and develop annual plans. · Prepare and present reports that reflect audit`s results and document process. · Obtain, analyze and evaluate company documentation, data, and flowcharts. · Act as an objective source of independent advice to ensure validity, and goal achievement . Outstanding organizational and leadership abilities. . Excellent interpersonal and public speaking skills. . Aptitude in decision-making and problem-solving . Designing and implementing business operations. . Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals . Employing various initiatives to coach employees to optimize their capabilities. . Assessing and implementing improved processes and new technologies and collaborating with management regarding the implementation of these improvements.( ERP/OMS). . Overseeing operations of the company and the work of executives. . Evaluate performance by analyzing and interpreting data and metrics . Write and submit reports to the CEO in all matters of importance