Ramy Mohamed abdulraouf

Quality Assurance ExecutiveFull Time

• Job Details:-It's a great opportunity to be one of the launching the quality assurance team. - Created customer experience Sops. - Responsible the information cycle. (investigate, update and communicate with teams for documentation). - Monitoring a daily samples (calls, chats and mail). - Communicate the quality scores with vendor (outsourcing team). - Provide QA coaching sessions to the agents for inhouse and outsourcing teams. -Hold a calibrations with TL and QA teams to align/asses the updates and scores and skills

Customer Support AdvisorFull Time

• Job Details:Customer care and technical support advisor, Provide a technical training task for new hiring.