Ramy Gharib Zaghloul

Catalog LeadFull Time

• Job Details:• Demonstrates expertise in handling end-to-end processes and related tools uses them to identify operational issues. • Performs audits and quality checks of tasks completed by junior associates and reports quality metrics. • Trains new hires on process tasks. • Identifies day-to-day operational problems and suggests tactical solutions. • Responsible for template/business request prioritization based on business and systems impact. • Works with various teams to fix issues. • Contributes to root cause analysis in escalation management. • Identifies process improvement opportunities. • Developed a tool gathering a massive amount of data and helps running reports, analyzing performances, and creating back end log for all efforts throughout the whole department which facilitated monitoring actual capacity for the department's efforts with a higher level of accuracy. • Create a clear vision in regards to the root cause of challenges that decreased the quality of catalogs in order to prevent them from happening in the first place that helped to decrease our rejection rate. • Creates, updates, and follows SOP/flow of processes.

Content DeveloperFull Time

TranslatorFull Time