Ramy Tawfik

IT ManagerFull Time

• Job Details:• Reduced turnover from 24% to 5% by creating a new on boarding process and focusing on reforming team culture and accountability practice • Re-negotiated supplier contracts, saving the company $200k annually Found a new IT Support vendor which was able to improve customer support satisfaction by 15% while reducing cost by 20% • Developed and implemented a new cloud-based IT strategy. Developed and implemented ERP,CRM , OSS & BSS • Trained and managed IT services team composed by 10 engineers • Ensured the development and continuous integration of platforms and critical applications by creating high-level architectural specifications

Software Solution ArchitectFull Time

• Job Details:• Lead for all platforms design and development • Provided End to End solutions designs ( ERP, CRM, BSS, &OSS) hands on platform testing and Go live plan • Engaged in software development utilizing wide range of technological tools and industrial Ethernet-based protocols • Resolved retrieval problems by customizing design to meet requirements • Provided clear and timely technical data required for design and specification of product

Information System EngineerFull Time

• Job Details:• Manage IT infrastructure projects to support business plans • Provide infrastructure and help desk support to end users with in agreed SLA • Managing and monitoring the Organization License , assigning the Suitable software package to the End Users • Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions • Monitored social media and online sources for industry trends • Maintained historical records by documenting system changes and revisions