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Ramy Samir Ghattas Haffez

Deputy Manager at Raya

Nozha, Cairo, Egypt

Work Experience

Raya

  • Deputy ManagerFull Time

    Jan 2023 - Present -2 yrs, 6 months

    Egypt , Cairo

    • Job Details:be in charge of planning and strategic to ensure that business processes are running smoothly. work closely with team supervisors to plan and execute projects. use a variety of monitoring systems, tools and technology to coordinate the internal activities of a company.

  • Associate Deputy ManagerFull Time

    Jan 2019 - Jan 2023 -4 yrs

    Egypt , Giza

    • Area SupervisorFull Time

      Jan 2016 - Jan 2019 -3 yrs

      Egypt , Cairo

      • Store ManagerFull Time

        Jan 2014 - Jan 2016 -2 yrs

        Egypt , Cairo

        Education

        • Bachelor's Degree in Accounting

          Ain Shams University (ASU)

          Jan 2007 

        Achievements

        Led a team of 200 employees resulting in a 15% increase in productivity and improved team morale. Successfully resolved customer complaints resulting in a 20% increase in customer satisfaction. Effectively communicated with cross-functional teams resulting in the timely completion of projects.

        Skills

        • Sales
        • Retail
        • Operations Management
        • Customer Service

        Languages

        • English

          Advanced

        Training & Certifications

        • SDP Supervisor Development Programs

          Raya Holding·2022

        • Accounting training

          UA·2009

        • sales skills

          ACG·2008

        • ICDL

          Unisco·2008

        • English Course

          AUC·2008

        • Customer Service

          Raya Academy·2007
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