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Ramy Sayed Saleh

Customer Service|OPs Manager

Nasr City, Cairo, Egypt

Work Experience

  • Customer Service | Operations ManagerFull Time

    OPay-Opera

    Jan 2021 - Present -4 yrs, 6 months

    • CRM ManagerFull Time

      Masary Company

      Sep 2017 - Jan 2021 -3 yrs, 4 months

      Egypt , Cairo

      • Customer service consultantFreelance / Project

        Minds company

        Feb 2017 - May 2017 -3 months

        • Customer Service ManagerFull Time

          Al Islami Foods Company – UAE

          Oct 2009 - Feb 2017 -7 yrs, 4 months

            • Education

            • Bachelor's Degree in Computer Science

              Ain Shams University (ASU)

              Jan 2002 

            • High School - Thanaweya Amma

              Abu Bakr

              Jan 1998 

            Achievements

            1- Build Al Islami Foods company Call Center from scratch. 2- Masary CRM System. 3- Opay's customer service department

            Skills

            • Customer Service
            • Leadership
            • Communication
            • food safety
            • Management
            • Decision Making
            • Planning
            • Customer Care
            • Digital Marketing

            Languages

            • Arabic

              Fluent

            • English

              Fluent

            Training & Certifications

            • Advanced Marketing And Sales Diploma

              Arab academy for science, technology & maritime transport·2021

            • PMP

              Arab academy for since·2021

            • TOEFL

              Arab Academy for Science, Technology and Maritime Transport·2019

            • Time Management

              Americana company·2013

            • communication skills

              Americana company·2012

            • 7 Habites

              Americana company·2010

            • Planning

              Americana company·2010

            • customer service skills

              Americana company·2005
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