Ramy Abdelhamid Salama
Seasoned IT generalist and technical support expert
Mokattam, Cairo, EgyptWork Experience
IT ConsultantFreelance / Project
Self-Employed
Sep 2017 - Present -7 yrs, 10 months
Egypt , Cairo
- Job Details:-Providing IT consultancy and technical support for infrastructure and end users. -Maintaining network, storage and backups. -Administrating G suite, WordPress and Social Media. -Deployment and configuration of ERP NEXT. -Arabic to English & English to Arabic content Translation.
Technical Support ExecutiveFull Time
Thomson Reuters
Jan 2012 - Mar 2015 -3 yrs, 2 months
Cyprus , Nicosia
- Job Details:-1st and 1.5 level technical support and remote installation for clients in MENA and SSA regions. -Answering client queries promptly, accurately via phone, email, chat. -Ensuring the company is represented in consistent with the brand name and values.
Systems EngineerFull Time
Thomson Reuters
Jun 2008 - Nov 2011 -3 yrs, 5 months
Egypt , Cairo
- Job Details:-2nd level technical support and installations remotely or onsite for Enterprise, Media and Desktop products. -Service enhancement offers and project management -Testing new solutions at in-house -Migration projects in EMEA
Education
Bachelor's Degree in Electronics and Telecommunications Engineering
Thebes Higher Engineering InstituteJan 2007
Skills
Languages
Arabic
FluentEnglish
Fluent