
Ramy Ramadan El-Remaly
Logistics coordinator at Cargo International Co.
Dar Alsalam, Cairo, EgyptWork Experience
Logistics coordinatorFull Time
Cargo International Co.
Jan 2019 - Present -6 yrs, 6 months
Egypt , Cairo
- Job Details:• Manage Export and Import operations to ensure efficient and on-time delivery. • Provide daily support to internal clients for all logistics related matters and movement of goods. • Expedite and follow up with service providers until the product’s delivery. • Responsible for documents accuracy and customs compliance. • Responsible for the data capture of all movements and updated systems • Coordinate shipments from Egypt from various factories/vendors for any assigned accounts • Serve clients professionally & efficiently in accordance with documented & globally agreed procedures. • Adhere at all times to the rules & regulations pertaining to the process of handling clients. This includes but is not limited to documents, systems as well as finance requirements. • Proactive exception management in case of changes to scheduled shipment. • Carefully manage a close working relationship with all key parties; local exporters, suppliers in addition to overseas contacts. • Interact directly with external providers such as shipping lines. • Constantly work to improve data quality to obtain zero defects. • Identify opportunities in the market & forward • A key player in promoting the market. • Attend client/vendor workshops or meetings. This may include limited travel as required by the position.
Marketing executiveFull Time
Al-Yarmouk
Jul 2016 - Dec 2018 -2 yrs, 5 months
Saudi Arabia , Riyadh
- Job Details:• analyzing and investigating price, demand and competition • devising and presenting ideas and strategies • promotional activities • compiling and distributing financial and statistical information • writing reports • organizing events and product exhibitions • monitoring performance • Managing campaigns on social media. • Drafted detailed construction drawings, site surveying that involved taking measurements to create plans, model designs and cross-sections, assessing fit and finishes for Manufacturing • Reviewed rough sketches, red mark drawings, specifications, and other engineering data received from architects or designers. • Took plans to Labor & Industry for preliminary and/or final review. • Performed other duties as described under drafter. Interacting with clients, delivering drawings and helping answering phones
CC Representative for LG (UAE account)Full Time
LG
Jul 2015 - Jun 2016 -11 months
United Arab Emirates , Abu Dhabi
- Job Details:• Attracts potential customers by answering product and service questions • Suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint • Determining the cause of the problem • Selecting and explaining the best solution to solve the problem; • Expediting correction or adjustment • Following up to ensure resolution
CC RepresentativeFull Time
Vodafone Egypt
Dec 2013 - Jun 2015 -1 yr, 6 months
Egypt , Cairo
- Job Details:• Providing help and advice to customers using Vodafone’s products and services. • Communicating courteously with customers by outbound calls and e-mail. • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants. • Handling customer complaints or any major incidents, such as a security issue or billing issues. • Keeping accurate records of discussions or correspondence with customers. • Analyzing statistics or other data to determine the level of customer service Vodafone is providing. • Producing information for customers, often involving use of computer packages. • Writing reports analyzing the customer service that Vodafone provides. • Developing feedback or complaints procedures for customers to use. • Developing customer service procedures, policies and standards for Vodafone. • Meeting with other managers to discuss possible improvements to customer service. • Training staff to deliver a high standard of customer service. • Leading or supervising a team of customer service staff. • Learning about Vodafone’s products and services and keeping up to date with changes. • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Education
BD in Commerce
Cairo University (CU)Jan 2003 - Jan 2007 - 4 yr
High School - Thanaweya Amma
khedawiyaJan 2003
Languages
Arabic
FluentEnglish
FluentItalian
AdvancedSpanish
IntermediateJapanese
Intermediate
Training & Certifications
Italian Language
Russian culture center ·2007