Ramy Reda Pasha

Client Relations ManagerFull Time

• Job Details:Utilizing CRM systems to cultivate and nurture strong relationships with high-net-worth clients and investors, ensuring unparalleled satisfaction and loyalty. Establishing and maintaining positive, productive connections with clients, leading to consistently high customer satisfaction ratings. Generating comprehensive reports on sold units and available inventory to drive strategic decision-making processes. Collaborating closely with cross-functional teams to ensure the successful execution of client projects, tailored to meet the specific requirements of affluent clients. Supervising and coordinating the timely completion of reservation signings and contract processes, guaranteeing a seamless and efficient experience for clients.

Trade specialistFull Time

• Job Details:• Demonstrated exceptional problem-solving skills by identifying and analyzing issues and providing effective solutions. • Executed day-to-day duties with precision and efficiency, consistently delivering high-quality work. • Ensured the delivery of outstanding and proactive trade services, exceeding customer expectations. • Served as the primary point of contact for all trade and factoring queries from corporate clients, providing timely and accurate responses. • Effectively escalated and resolved potential issues related to customer trade transactions and associated processes to relevant stakeholders. • Maintained up-to-date records of all client inquiries and complaints using the CRM, ensuring accurate tracking and resolution of issues.

Trade Finance Deputy mangerFull Time

• Job Details:• Contributed to continuous improvement efforts by generating innovative suggestions and actively participating in problem-solving activities to support teamwork and enhance operational efficiency. • Created comprehensive project plans, defining project scope, milestones, and timelines, and communicated clear deadlines to ensure successful project delivery. • Provided expert consultancy services to bank customers regarding the issuance and amendment of letters of guarantees, demonstrating a deep understanding of complex trade finance processes and regulations. • Served as a single point of contact for customers, branch heads, relationship managers, and back-office teams for all trade transactions.