Ramy Nasser

Senior CRM ExecutiveFull Time

• Job Details:Responsible for interacting with customers to answer their inquiries promptly, efficiently and professionally. • Providing required information; and to handle/resolve complaints, while maintaining customer’s satisfaction. • Handle customers’ requests, record and submit the daily requests/inquiries on the log system. • Responsible for customer’s modifications and technical issues. • Support management initiatives such as collection of information related to customer feedback related to any marketing activity or survey. • Participate in the cash collection process such as maintenance differences and modifications management fees.