Ramy Nabil

Head of Sales | CRM

• Job Details:Drive revenue growth by leading the sales department in executing innovative business development initiatives. Formulate and implement strategic sales plans aimed at increasing market share and maximizing profitability. Cultivate and strengthen relationships with key clients, negotiating contracts that align with company goals. Guide and mentor the sales team, setting clear performance goals and fostering an environment of accountability.

Senior Manager - Customer Relationship Management

• Job Details:Steered CRM initiatives to significantly boost customer engagement and loyalty across all business units. Designed and executed targeted customer retention programs, achieving a 15% increase in repeat business. Utilized data analytics to identify customer trends, enhancing marketing strategies for optimal reach. Collaborated closely with sales and marketing teams to ensure cohesive messaging and superior service delivery.

Customer Service Manager

• Job Details:Led a dynamic customer service team, implementing strategies to elevate customer retention and satisfaction levels. Developed and refined CRM strategies that improved communication channels and fostered stronger client relationships. Established service-level agreements (SLAs) to uphold high performance and service standards. Introduced cutting-edge technologies to enhance customer service efficiency and reduce response times.