
Ramy Mahmoud Moussa
Coordinator at The American University in Cairo
Omraneya, Giza, EgyptWork Experience
CoordinatorFull Time
The American University in Cairo
Sep 2017 - Present -7 yrs, 10 months
Egypt , Cairo
- Job Details:Purpose: • To provide customer service to all those utilizing the areas for which you are responsible – faculty, staff, students and visitors. • To make sure that the highest possible cleaning standards are maintained every day. • To communicate daily with the occupants of the buildings/grounds to which you are assigned and take note of any special cleaning needs that they may have. • To maintain a helpful and positive demeanor at all times. Responsibilities: • Walk each building and each location every day and make daily notes of any items of cleaning that needs to be addressed. To the extent possible every room and every location within your assigned location should be visited each day. For Locations 1 and 2, as many locations as possible should be visited each day with all locations visited at least once each week. ALL BATHROOMS AND ALL KITCHENETTES SHOULD BE VISITED EACH DAY AND ANY ISSUES NOTED. • Visit various departments randomly and ask how the cleaning is going and whether or not there are any special concerns and special cleaning needs that they may have. Be positive, helpful and professional. Make the visits and any questions brief, to the point and professional • Make sure that you are always aware of any events or meetings that are taking place within your location each week and in the two weeks ahead. • Meet with your respective company representative each day to relay any items that need to be addressed. The interactions should be professional, helpful and supportive (The success of the two companies is as much our responsibility as it is theirs.) • Formally meet with your respective company representative each week to go over a written evaluation checklist, any deficiencies you have noted, any particularly good work that you have noted, any events or meetings that are coming up for which additional attention may be required and any other supportive, helpful communication that is important.
Team leaderFull Time
The American University in Cairo
Jun 2008 - Aug 2017 -9 yrs, 2 months
Egypt , Cairo
Brunch Sales ManagerFull Time
Forsa for import & export
Jun 2002 - May 2005 -2 yrs, 11 months
Egypt , Alexandria
Education
College Diploma in Human recources
American University in Cairo (AUC)Jan 2019 - Jan 2020 - 1 Year
Bachelor Degree in Law
Alexandria University (ALEXU)Jan 2002 - Jan 2007 - 5 yr
High School - Thanaweya Amma
Hosny Mubark High SchoolJan 2002
Skills
- Handling a difficult customer
- Finding efficiencies in a process
- Overcoming obstacles to achieving a deadline
- Identifying the cause of errors
- Self-motivated, eager to help others
- Willingness to take on special projects and initiatives
- Self-learner
- Conformance to standards, consistency and reliability
- Time Management
- Ability to manage multiple tasks&priorities simultaneously
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Languages
English
Advanced
Training & Certifications
Communication skills
The American University in Cairo·2010communication skills
The American University in Cairo ·2009Effective supervisory skills
The American University in Cairo·2009Housekeeping training
The American University in Cairo·2008