Ramy Mostafa Ismail

senior operations coordinator at LOGISTICS FOR STORAGE SERVICES

Faisal, Giza, Egypt

LOGISTICS FOR STORAGE SERVICES

Jul 2019 - Present -6 yrs

Egypt , Cairo

Job Details:• I am working in Carrefour project • Track all the orders and ensure the delivery dates to all Carrefour markets • input all suppliers and markets data on infolog system • Arrange receiving operation by receive suppliers orders and review the packing list and packaging for all of them. • Study carefully that all products data in the suppliers documents same as the products they supplied to our warehouses • Coordinate the documents for packaging material and orders documents between suppliers and Carrefour team. • insert all the data we received from the suppliers in the system • arrange the breakdown for Carrefour markets requirements every day • Arrange the loading and transportation plan for all the markets and ensure that the delivery times should be before 6 AM. • Review all Suppliers documents

Oct 2018 - May 2019 -7 months

Egypt , Cairo

Job Details:• Creating marketing initiatives to attract new clients. • Meeting with potential clients to discuss their insurance needs. • Researching all the available policy options for the client. • Negotiating with underwriters to get the best policy at the best price. • Presenting policy details to the client and signing the policy agreement. • Collecting premiums. • Processing client accounts. • Advising clients on risk management initiatives. • Advising clients on when and how to make a claim on their policy. • Preparing reports for underwriters. • Updating existing policies. • Maintaining client relationships

Vodafone

Jun 2016 - Jun 2017 -1 yr

Egypt , Giza

Job Details:• Resolve customer complaints via phone, email, or social media. • Use telephones to reach out to customers and verify account information. • Greet customers warmly and ascertain problem or reason for calling. • Cancel or upgrade accounts. • Assist with placement of orders, refunds, or exchanges. • Advise on company information. • Take payment information and other pertinent information such as addresses and phone numbers. • Place or cancel orders. • Answer questions about warranties or terms of sale. • Act as the company gatekeeper. • Suggest solutions when a product malfunctions. • Handle product recalls. • Attempt to persuade customer to reconsider cancellation. • Inform customer of deals and promotions. • Sell products and services. • Utilize computer technology to handle high call volumes. • Work with customer service manager to ensure proper customer service is being delivered. • Close out or open call records. • Compile reports on overall customer satisfaction. • Read from scripts. Handle changes in policies or renewal