Ramy Mohamed

Assistant Tenants Relations Manager

• Job Details:Communicate tenant queries, complaints, and issues with the concerned team(s) in order to fix and ensure proper feedback, updates, and response have been communicated with tenant as necessary. Ensure all tenants are aligned and comply with policies and regulations defined in the tenant handbook, administer tenant issue and complaints resolution process. Partner with and liaise between tenants and various real estate teams including marketing, operations, security, facility management, hard services, health & safety, finance, legal, retail design & delivery; to agree and deliver business specific projects. Responsible for managing a portfolio of tenants during their tenancy, including developing and managing effective relationships across tenants, the property management team, customers, and cross-functional staff. Ultimately build relationships to ensure the successful delivery of the short-, medium- and long-term expectations of the company and landlord whilst implementing strategies to advance retailers revenue, profitability, operations, and sustainability. Work with the marketing team to implement and communicate plaza and retailer campaigns and communicate initiatives to tenants. Collect tenant’s monthly and annual audited sales reports. Establish leasing objectives for potential vacancies or new retail units for the relevant assets. Ensure that all leasing enquiries are serviced promptly and professionally, arranging site visits for potential, suitable tenants. Undertake initial negotiations with prospective tenants, for presentation to the leasing committee for final selection and then finalizing the deal with the agreed brand or concept in line with the approved budgeted revenue. Maintain occupancy levels and revenue levels in property, renewing lease expiries that are due, in line with the agreed leasing strategy for the relevant asset. Identify any potential problem tenancies or vacancies in advance where possible, through sales data/operations feedback and formulating a replacement strategy for implementation.

Tenants Relations Supervisor

• Job Details:Serve as the primary point of contact for tenants, responding to inquiries and addressing concerns promptly and professionally via phone, email, or in-person interactions. Manage and resolve tenant complaints and issues, including maintenance problems, lease disputes, or community-related concerns. Ensure that all problems are addressed in a timely and effective manner, aiming for tenant satisfaction. Oversee and manage tenant services, including coordinating move-ins and move-outs, handling lease agreements, and ensuring all necessary documentation is completed accurately. Coordinate with the maintenance team to ensure that repairs and maintenance requests are promptly addressed. Ensure tenants are informed about ongoing work and disruptions.