Ramy Mahmoud

IT Support SpecialistFull Time

• Job Details:Duties: • Responsible for networking, design, installation and maintenance services. • Supporting users over the telephone and by email. • Maintain the companies network infrastructure. • Configuration and testing of any new hardware and software. • Travelling to client sites to help with installs, deployment, and troubleshooting. • Management of the daily data backup and retrieval scheme. • Installing and operating Windows desktop and server operating systems. • Ensure computer hardware is safe & complies with health and safety legislation.

Network SpecialistFull Time

• Job Details:Provide technical support for BTM’s employees and ensure proper maintenance of workstations, networks, printers and PCs. Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware. Support disaster recovery plans, performing regular backups for workstations and PCs.

IT OfficerFull Time

• Job Details:Provide technical support for Sanabel’s employees and ensure proper maintenance of workstations, printers and PCs. Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware. Support disaster recovery plans, performing regular backups for workstations, PCs an websites. Job Tasks: - Installing and configuring computer hardware operating systems and applications. - Monitoring and maintaining computer systems and networks. - Troubleshooting system and network problems and diagnosing and solving hardware/software faults. - Advise user on appropriate action. - Update content for Sanabel’s websites ( www.sanabelnetwork.org & www.sanabelconf.org ) - Design and Edit all Sanabel publication. - Admin on Sanabel’s SalesForce ( www.salesforce.com ) and CRM accounts. - Design and edit (banners – training announcement - greeting cards ….etc. - Perform additional duties as assigned by the management..