Ramy Mahmoud

IT & Communication OfficerFull Time

• Job Details:Provide technical support for Sanabel’s employees and ensure proper maintenance of workstations, printers and PCs. Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware. Support disaster recovery plans, performing regular backups for workstations, PCs an websites. Job Tasks: - Installing and configuring computer hardware operating systems and applications. - Monitoring and maintaining computer systems and networks. - Troubleshooting system and network problems and diagnosing and solving hardware/software faults. - Advise user on appropriate action. continued - Update content for Sanabel’s websites ( www.sanabelnetwork.org & www.sanabelconf.org ) - Design and Edit all Sanabel publication. - Admin on Sanabel’s SalesForce ( www.salesforce.com ) and CRM accounts. - Design and edit (banners – training announcement - greeting cards ….etc. - Perform additional duties as assigned by the management.

Helpdesk RepresentativeFull Time

• Job Details:Working as Freelance (part time), Helpdesk Representative Handled technical troubleshooting issues, including system crashes, slow-downs and data recoveries, configure and install internal network points and handling all internet issues. companies: - Sanabel-the Microfinance Network of Arab Countries - El Mostakbal Co. for Trade & Manufacturing ( Office Express ) - Delta Logistics Egypt - Sabet Group - Contrast adv - IN and OUT Logistics - All IN One adv - Living Mix Furniture