Ramy Ibrahim

Work Experience

Evergrow-

Oct 2019 - Present -5 yrs, 9 months

Evergrow for Speciality Fertilisers

Sep 2019 - Present -5 yrs, 10 months

Egypt , Giza

fetchr

Apr 2017 - Oct 2019 -2 yrs, 6 months

Job Details:April 2017 - October 2019 (2 years 7 months) , Cairo, Cairo, Egypt , - Manage an outbound team of contact center Representatives & their KPIs. , - Monitor calls & perform coaching sessions to ensure that procedures and , quality standards are highly applied. , "- Conduct regular reviews of Teams performance and organize training" , sessions for under performers. , "- Hold weekly meetings to discuss teams current status." , "- Set proper action plans to tackle employees Weaknesses." , - Schedule and organize shift patterns for each team member. , - Submit regular reports to management and seek new strategies to improve , performance.

Vodafone

Jan 2012 - Apr 2017 -5 yrs, 3 months

Job Details:January 2012 - April 2017 (5 years 4 months) , Giza, Al Jizah, Egypt , - Calibrating with QA and Compliance teams from UK . , "- Set proper action plans to tackle employees Weaknesses." , - Schedule and organize shift patterns for each team member. , - Monitor calls & perform coaching sessions to ensure that procedures and , quality standards are highly applied. , - Manage a team of contact center Representatives & their KPIs. , "- Conduct regular reviews of Teams performance and organize training" , sessions for under performers. , "- Hold weekly meetings to discuss teams current status." , - Submit regular reports to management and seek new strategies to improve , performance.