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Ramy Helmy

Customer Support Representative at Majorel

Hadayek Alkobba, Cairo, Egypt

Work Experience

  • Customer Support RepresentativeFull Time

    Majorel

    Oct 2020 - Present -4 yrs, 9 months

    Egypt , Cairo

    • Job Details:Answers inbound calls and respond to customer requests to ensure customer satisfaction. ... Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer's problems & complaints to ensure achieving the FCR target.
  • Front Desk SupervisorFull Time

    Ghaya Grand hotel

    Jun 2015 - Sep 2020 -5 yrs, 3 months

    • Education

      • Bachelor's Degree in Tourism

        Higher Institute for Specific Studies

        Jan 2008 

      Skills

      • Microsoft Office
      • Operating Systems
      • Windows 10
      • Customer Service
      • Customer Satisfaction
      • Multi-Tasking
      • Customer Experience

      Languages

      • English

        Fluent
      • Arabic

        Fluent
      • German

        Advanced
      • Russian

        Intermediate

      Training & Certifications

      • Fire safety

        Ghaya Grand hotel·2020
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