Ramy Nazmy Hendy

Guest Relation Officer at Kihaa Maldives

Qillin, Kafr Alsheikh, Egypt

Kihaa Maldives

Mar 2022 - Present -3 yrs, 4 months

Maldives

Job Details:Welcome the guests resort in a friendly way at the jetty,give face towels upon arrival, escort and give orientation to the the guest after check in ,arrange excursions ,bid farewell to the guests upon departure, give detailed information to the guest about the resort's outlets/facilities/activities, introduce the resort's program and coordinate with other departments to make the bookings,engage with the guests and receive feedback about thier stay, give courtesy calls to in-house guests and forward the feedback to the management.

Front desk shift leaderFull Time
Jan 2019 - Feb 2022 -3 yrs, 1 month
- Job Details:Assist the Ass.Front Office Manager in all aspects of the department and ensure service standards are followed · Provides managerial support for Reception, Royal Service, Guest Services in the daily operational duties for these areas · Consistently offer professional, friendly and engaging service · Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines · Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation · Assist guests regarding hotel facilities in an informative and helpful way · Follow department policies, procedures and service standards · Follow all safety policies
Guest service agentFull Time
Jan 2018 - Oct 2019 -1 yr, 9 months
- Job Details:Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete RC and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicate this information to the appropriate hotel personnel.