Ramy Farghaly
Training Senior Executive
Downtown, Cairo, EgyptWork Experience
Training Senior ExecutiveFull Time
Raya Customer Experience
May 2022 - Dec 2024 -2 yrs, 7 months
Egypt
- Job Details:Train and develop the operational team working in the contact center line of business as well as the new hires, in all needed soft skills and product knowledge training.
Raya Customer Experience
Jan 2020 - Jan 2022 -2 yrs
Egypt
- Job Details:Train and develop the operational team working in the contact center line of business as well as the new hires, in all needed soft skills training.
Raya Customer Experience
Jan 2019 - Jan 2020 -1 yr
Egypt
- Job Details:Responsible for leading a team of agents and monitoring their performance.
Al-Abed Pastries
Jan 2017 - Jan 2018 -1 yr
Egypt
- Job Details:Responsible for managing accounts and providing advisory services.
Education
Bachelor's Degree in System and Information
Higher Institute of AlsunJan 2011 - Jan 2015 - 4 yr
Skills
- Leadership
- work under pressure
- Perform well in group or individual work
- ability to learn fast
- Persuasion
- Self-Confidence
- Perseverance
- Good planning and implementation
- Detail-oriented
- Highly organized
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Languages
Arabic
FluentEnglish
Intermediate