Ramy Ezzat Soliman
Senior Communication Support Manager at Tatweer Misr
Haram, Giza, EgyptWork Experience
Senior Communication Support ManagerFull Time
Tatweer Misr
Sep 2022 - Present -2 yrs, 10 months
Egypt , Cairo
- Job Details:• Managing and leading a team of 20 communication support executives, 6 telesales executives, a team leader and a supervisor to meet and exceed quarterly sales goals • Conducting effective resource planning to maximize the productivity of resources by training, scheduling, as well as overseeing strategies for telesales, inbound and outbound calls, furthermore cross selling and upselling campaigns • Identify cross-sell and up-sell opportunities for Accuity value-added solutions, and provide guidance and training to improve performance • Manage inbound calls, outbound calls, and telesales campaigns, including call monitoring, team meetings, and workforce and workflow management • Carry out regular meetings, culture aware training and development, identifying actions and implementing training sessions to ensure that skills and knowledge are developed effectively specially for the telesales techniques • Conceptualize/develop the telesales strategy including sales training, scripting, campaign timing, and campaign tracking • solve problems on the spot partnered with an ability to see the “big picture” and make improvements
Education
Bachelor's Degree in Law
Cairo University (CU)Jan 2004
Achievements
Creating the Telesales subdivision (Tatweer Misr): • Created a telesales subdivision for the communication support dep. wich turned the department from a cost center to a revenue center Promotion & Insource (Telecommunicate): • Overatchieving all set targets • Promoted to be (Senior communication support manager) • Insourcing permenant contract with Tatweer Misr Audit Visit Assessment (Arab Bank): • Getting the (Above acceptable) rating for the Audit visit report 2020 (Employer: Arab Bank) Corporate Deals: • Payroll deal: Sada El Balad – Full staff (Employer: CAE) • Payroll deal: ON TV Channel – Full Staff (Employer: CAE) • Payroll deal: Wuzzuf – Full staff (Employer: CAE) • Corporate deal with Suez Canal Authority with a number of 3000 Business lines (Employer: Mobinil) Thanks Letters: • Sada El Balad: for the participation in creating their data base system (Employer: CAE) • ON TV: for the quality of service and for the assistance in creating an intermediary system between t