Ramy Farouk Etefanous

ICT Project Delivery Manager.Full Time

• Job Details:Work to deliver the company ICT projects • Managing and coordinaVng with ICT,ELV vendors and suppliers • Source and involve external vendors depending on project needs • Lead local and remote technical teams • Ensure project governance • In conjuncVon with various internal and external stakeholders, design complex and cross- funcVonal technical architecture soluVons to a wide variety of IT infrastructure gaps and problems. • Take large, complex projects and break them down into manageable pieces, develop funcVonal specificaVons and draj project schedules and milestones, then work with engineers and project managers to ensure those soluVons’ successful and Vmely delivery. • Work with stakeholders to idenVfy technical and resource opVons to successfully deliver the designed architecture, assemble project teams, and assign responsibiliVes. • Assess costs and benefits, idenVfy and miVgate risks; manage escalaVons; anVcipate and make tradeoffs; and balance business needs with technical constraints. • Clearly communicate technical goals, responsibiliVes, issues and status to team members and stakeholders. • Capture and share best-pracVce knowledge across the Subsidiary Infrastructure team and the subsidiary community. • Provide level3 technical support to the field engineer. • Serve a liaison with vendors ,outsourcers.and contractors for the purpose of securing products , services, and SLAs

Group Network AdministratorFull Time

• Job Details: • Plan, implement, maintain and troubleshoot Network infrastructure solutions in the company locations. • Configure, maintain and troubleshoot Company LAN, WAN, VPN, MPLS, CCTV, firewall, routers, wireless network and IP Telephone equipment. • Maintain network security. • Promote and ensure security/confidentiality of all network transactions. • Monitor the performance of the network infrastructure using available network management tools and suggest monitoring tools if not existing. • Document network infrastructure to facilitate rapid trouble resolution. • Monitor and maintain all Internet Access Links for the Group links. • Train and transfer knowledge to other staff when needed. • Develop and asses the current network design to meet the new requirements and integrations. • Optimize the network performance and work to improve the network operations efficiency. • Enhance the network and communications quality between branches. • Provide written and oral project status to team lead in an effective manner • Maintain all Group Network Policies and make sure that those policies are enforced. • Effectively document details of work performed • Communicate all issues (positive and negative) to Management prior to communicating with any other team members, including users/client/partner. • Take ownership of assigned tasks and responsibilities and follow through to completion. • Explain technical matters clearly and accurately in a timely matter. • Managing new network installations, configurations and integrations with third party platforms. • Modify the network specific configurations and systems to meet the business requirements. • Demonstrate positive attitude and ability to participate in a team environment to achieve group/unit goals. • Continuously provide Management with enhancement plans and internal improvement to the network environment. • Reform regular network evaluations and work to enhance the performance and configurations. • Maintain a safe work environment and to follow relevant safety policies. • Install data cables in keeping with industry standards utilizing the appropriate tool and process. Follow best practice in running these cables and utilize established cable management procedures. • Follow best practice in running these cables and utilize established cable management procedures.

Telecom SpecialistFull Time

• Job Details:• Served as implementation & field engineer for AVAYA Data-Voice Platforms • Provides and reviews the projects technical proposal • Provides competitive designs for Data Network Projects. • Provides solutions & professional designs for the customer core Voice & Data network. • Supervise and maintain my team tasks. • Provides overseeing the maintenance contracts “SLAs” • Acts as company interface for engaged third party services, tenders & Governmental sector. • Ensure the service delivery for customers & end-to-end connectivity. • Provides the best integration methods for the customers third party equipment’s “PABX” • Apply enhancements for the existing customers systems & services. • Ensure high quality of service and customer satisfaction • Manage all aspects of the company projects, project implementation, rollout and reporting to the Project Sponsor on project-related activities according to the established project methodology. • Performs - related activities and works as required and assigned by the GM. • Provides performance appraisal for my team. • Provides Training and Knowledge transfer for my team. • Provides projects planning and guide lines. • provides cost planning for strategic partnership technical elements. • Co-ordinate with the sales team for surveying the customer’s site. • Follow up the pending tasks and projects and provides weekly reports