profile-img

Ramy Mohamed El-Ashmawy

https://www.linkedin.com/in/ramy-elashmawy/

Alexandria, Egypt

Work Experience

  • Operations ManagerFull Time

    Bokharest Black Egypt

    Jul 2023 - Present -2 yrs

    Egypt , Cairo

    • HORECA Business DeveloperFreelance / Project

      Free Lancer

      Oct 2020 - Present -4 yrs, 9 months

      Egypt , Alexandria

      • Job Details:Hospitality Influencer Of Egypt - (HORECA) Business Developer. (BSR) Brand Standards Reviewer - Mystery Shopper Auditor. - Hospitality Industry: Experiences Started-Up 2007 in the Hospitality Industry (HORECA), have working experience in Food & Beverage, Front Office, House Keeping, Marketing & Branding, Financial, Cost Control, Revenue Channel, Human Resources Development, Training & Development. - Senior Management Skills: Business Strategy, Restructuring, Designing & Implementing Policies and Procedures, Creating new Functions with Vision & Mission With Business Map. - Operations Management: Day to day Operation Management System, Staffing, Training, Operating, Performance Appraisal, Customer Sevice. - Project Management: Opening New Brands, Managing a full project from Strategy to Execution. (Menu Engineering, Equipment Manual, Operation Manual, Products Guiding Chart, Kitchen Layout, Restaurant's FF&E, Operation Cycle Guide, Operation Management System, Manager Assessment, Restaurant Business Plan, In-Store Training System, Hygen & Food Safety System, Safety & Security Procedures, Excellence In Service Guide, Company Structure, Company Policy & Procedures, Job Description Card, (SOP) Standards Operating Procedures, (BSR) Brand Standards Review, Mystery Shopper Audite. - Specialists: Multi Brand & Concepts Management, Resorts, Hotels, Retail, Restaurants, Coffee Shops, Banquet Halls, Catering Service, F&B Management Experiences & Customer Service Expert. - Finance & Legal: Feasibility Studies, Negotiation of Franchise and Lease Agreements, Drewing the Business map. - Business Development: New Brands, New Locations, New Territories (EGY & GCC Region) - Cost Control and loss prevention: Advanced experience with a proven track record. - Brands Experiences: The Green Island Seafood, Girasole Italian restaurant, Ahleen Lebanon Cuisine, Turkish Cuisine, King Farouk Grilled Restaurant, Dom Court American restaurant, Healthy cafe, Silvano Cafe & Club House International Restaurant. - Marketing Experiences: Advance experience with a proven record in Multi Brand marketing & Business Growing. - Marketing Strategies For Long and Short Term Planning, Offline & Online Marketing Activities. - Training & Development: Advanced Training Matrix, Training Materials, Training Session, Technical Training, Advanced Managerial Training, Training Guide. Regards

    • Resort General ManagerFull Time

      Golf Al-Sulaimania Resort 4 Stars

      Mar 2020 - Sep 2023 -3 yrs, 6 months

      Egypt , Giza

      • Hotel Resident ManagerFull Time

        Al Bostan Park Hotel 4 stars

        Jan 2019 - Feb 2020 -1 yr, 1 month

        Egypt , South Sinai

        • Job Details:• Manage day-to-day operations, ensuring exceptional quality and standards, while meeting the expectations of the customers on a daily basis. • Supervise same-day selling procedures to maximize room revenue and control property occupancy. • Handle guest complaints, settling disputes, and resolve grievances and conflicts. • Control & draw up the duty roster & holiday rota for all staff. • Collaborate closely with the Reservations & Revenue Department (forecasting, sales, reporting, yield management, OTAs). • Maintain effective communication with all hotel departments. • Monitor all financial transactions of the Front Office. • Inspect and coordinate all Departments for cleanliness, ambience, service readiness, health and safety standards, staff and hospitality culture. • Oversee all maintenance works & external service providers. • Have a true understanding of high-end services and lifestyle. • Manage all necessary staff recruitment processes. • Perform all duties at the Front Desk as necessary. • Interact with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Supervise staffing members to ensure that guest service, operational needs and financial objectives are met. • Inform and/or update the executives, the peers and the subordinates on relevant information in a timely manner.

        • Education

        • Tourism & Hotels Faculty in Hotels and restaurants Management

          Alexandria University (ALEXU)

          Jan 2002 - Jan 2006 - 4 yr

        Skills

        • Leadership
        • Hotel Management
        • Hospitality
        • Management
        • Food And Beverage
        • food safety
        • Health And Safety
        • strategic initiative
        • Customer Care
        • Yield Management
        View More

        Languages

        • Arabic

          Fluent

        • English

          Advanced

        • Italian

          Intermediate
        Share this Profile