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Ramy Mounier Ayoub

Assistant Front Office Manager at Old Palace Resort

Matareya, Cairo, Egypt

Work Experience

  • Assistant Front Office ManagerFull Time

    Old Palace Resort

    Aug 2021 - Present -3 yrs, 11 months

    • Duty ManagerPart Time

      Old Palace Resort

      Aug 2020 - Aug 2021 -1 yr

      Egypt , Red Sea

      • Retail Sales ExecutiveFull Time

        Emirates integrated Telecommunications DU

        Aug 2018 - Feb 2020 -1 yr, 6 months

        United Arab Emirates , Abu Dhabi

        • Job Details:• Act as the customer interface representing du’s brand values whilst maximizing sales revenues and providing excellent level of customer service in the retail channel across the UAE. • Identify customers needs and expectations and serve them in a friendly manner demonstrating du’s brand values at all the times. • Deliver exceptional customer service through retail experience by providing information on all of du’s products and services to help the customer to make suitable choices. • Achieve the individual agreed quantitative sales targets for different product and services. • Contribute to the agreed team quantitative sales targets. • Ensure that all policies and procedures are adhered to, including Retail Sales and company specific policies and procedures. • Handle different forms of payments including cash and credit cards, ensuring adherence to the agreed policies and procedures at all the times. • Provide feedback for continuously improve the overall customer experience. • Provide full range of after sales services and seek first step resolution whenever possible on any issues.
      • Customer Service RepresentativeFull Time

        Etisalat UAE

        Apr 2017 - Aug 2018 -1 yr, 4 months

        United Arab Emirates , Abu Dhabi

        • Job Details:• Greet, welcome the customers. • Deliver the right information to customer from the source of information, following the knowledge inquiry guidelines. • Ensure Consistency and standardization in service delivery. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Handle customer complaints, provide appropriate solutions and alternatives follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents. • Identify and assess customers’ needs to achieve satisfaction.
      • Education

        • Bachelor's Degree in Accounting

          Ain Shams University (ASU)

          Jan 2004 - Jan 2008 - 4 yr

        Skills

        • Problem Solving
        • Sales
        • Customer Service
        • Team Leading
        • Digital Marketing

        Languages

        • Arabic

          Fluent
        • English

          Fluent
        • Russian

          Advanced

        Training & Certifications

        • Front office skills development

          AHLEI·2015
        • Job skills certification Train the Trainer

          Hilton·2011
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