
Ramy Mounier Ayoub
Assistant Front Office Manager at Old Palace Resort
Matareya, Cairo, EgyptWork Experience
Retail Sales ExecutiveFull Time
Emirates integrated Telecommunications DU
Aug 2018 - Feb 2020 -1 yr, 6 months
United Arab Emirates , Abu Dhabi
- Job Details:• Act as the customer interface representing du’s brand values whilst maximizing sales revenues and providing excellent level of customer service in the retail channel across the UAE. • Identify customers needs and expectations and serve them in a friendly manner demonstrating du’s brand values at all the times. • Deliver exceptional customer service through retail experience by providing information on all of du’s products and services to help the customer to make suitable choices. • Achieve the individual agreed quantitative sales targets for different product and services. • Contribute to the agreed team quantitative sales targets. • Ensure that all policies and procedures are adhered to, including Retail Sales and company specific policies and procedures. • Handle different forms of payments including cash and credit cards, ensuring adherence to the agreed policies and procedures at all the times. • Provide feedback for continuously improve the overall customer experience. • Provide full range of after sales services and seek first step resolution whenever possible on any issues.
Customer Service RepresentativeFull Time
Etisalat UAE
Apr 2017 - Aug 2018 -1 yr, 4 months
United Arab Emirates , Abu Dhabi
- Job Details:• Greet, welcome the customers. • Deliver the right information to customer from the source of information, following the knowledge inquiry guidelines. • Ensure Consistency and standardization in service delivery. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Handle customer complaints, provide appropriate solutions and alternatives follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents. • Identify and assess customers’ needs to achieve satisfaction.
Education
Bachelor's Degree in Accounting
Ain Shams University (ASU)Jan 2004 - Jan 2008 - 4 yr
Languages
Arabic
FluentEnglish
FluentRussian
Advanced
Training & Certifications
Front office skills development
AHLEI·2015Job skills certification Train the Trainer
Hilton·2011