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Ramy Ashraf AbdElHalim Zaki

Compliance Analyst at Vodafone Ireland

Giza, Egypt

Work Experience

  • Compliance AnalystFull Time

    Vodafone Ireland

    Dec 2017 - Present -7 yrs, 7 months

    Egypt , Cairo

    • Call Center Agent (telesales)Full Time

      Centro Global Solution

      Aug 2015 - Mar 2016 -7 months

      Egypt , Cairo

      • Call Center / Telesales AgentFull Time

        Ayaki

        Apr 2014 - Aug 2014 -4 months

        Egypt , Cairo

        • Job Details:Ayaki was a UK telemarketing\telesales company specialized in offering insurance-legal services for claims related to vehicles and road accidents.

      • Call center agentFull Time

        Ameco Tech

        Sep 2010 - May 2011 -8 months

        Egypt , Cairo

          • Education

          • Accounting English Section in Accounting

            Modern Academy for Engineering and Technology (MIS)

            Jan 2005 - Jan 2016 - 11 yr

          • High School - Thanaweya Amma

            Dar El Tarbiah

            Jan 2005 

          Achievements

          - Vodafone Ireland: I have been awarded twice for achieving the highest quality requirements as customer care representative. - Vodafone Ireland: I have been selected to be a member of the pilot team, testing the efficiency of the new systems as part of a migration process. - Vodafone Ireland: I have been a member of developing the knowledge base\guide that customer care agents use within the organisation for the prepay service line , known by "decision trees".

          Skills

          • Internet
          • Customer Care
          • Communication
          • Training
          • Quality Auditing
          • Sales
          • Quality analysis
          • Microsoft Office
          • Online Marketing

          Languages

          • English

            Fluent

          • French

            Intermediate
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