Ramy Amin

Customer Account ExecutiveFull Time

• Job Details:-Customer Management Team member; a team consists of 4 persons handling over 300 Corporate customers' all shipping (Cargo-Express-Domestic) needs. -Act as a direct contact to customers, answering inquiries & Handling complaints & resolve problems. -Provide clients with Air / Sea / Land Freight quotations & negotiate prices. -Process import / export / third party cargo shipments documentation correctly & coordinate with ARAMEX agents operations locally & worldwide. - Follow up with the customs team for clearance delays, custom paperwork requirements & Coordinate with other departments within the station to resolve all customers' problems. -Verifying alerts E-mails & follow-up on special shipments for all outbound & inbound express & domestic & cargo shipments. -Visit Customers to ensure bringing in new customers and retaining lost ones. -Check daily Express outbound / inbound and update customers on shipment status & transit times. -Communicate and coordinate with ARAMEX stations and agents worldwide to follow up on all customer cases. * Note: ARAMEX appreciation letter upon request.