Ramy Abunazel

Operations SupervisorFull Time

• Job Details:Communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful. • Managing a team of 13-15 agents on average regarding Monthly performance & development. • Follow up on pending tasks and targets with deep dive Analysis for performance opportunities and skills Development. • Duty manager: Twice a week in rotation I would be Responsible for the operations flow, managing any arising Crises, following up with other supervisors on their Assignments and reporting any feedback on any business Sensitive matters. • Managing the support channel for the agents in rotation for 2 hours daily to ensure correct information and Business processes are followed and implemented. • Taking any needed corrective actions in the operation Floor for any violation. • Supporting the nesting floor for the nesting agents and Leaders.

Account SupervisorFull Time

• Job Details:Communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful. • Handling a team of 15 to 17 agents on average regarding performance. • Follow up on pending tasks and targets with deep dive analysis for the reason. • Creating an action plan for each individual tailor made to his/her Character and style of work in alignment to business needs and guidelines. • Conducting weekly management business review with upper management to insure being in alignment with our operations standards.

Airline AdvisorFull Time

• Job Details:Providing an outstanding level of service, while developing productive and trusting relationships with customers in Arabic and English. • Choose and arrange travel arrangements for passengers. • Completed full cycles of ticketing process, including payments. • Resolve general sales inquiries and problems regarding about travel documentation and restrictions. • Reissued existing reservations and Skywards tickets.