Ramy Abo El-Magd

CRM Specialist at Hardsoft IT Solutions

Sidi Bishr, Alexandria, Egypt

Hardsoft IT Solutions

Dec 2021 - Present -3 yrs, 7 months

Egypt , Alexandria

Job Details:- Work on market research. - Identifying the client’s requirements and coordinating with the programmers to implement the software. - Work pilot test of software before delivery to ensure the quality of the software and client’s training. - Develop specific marketing strategies to retain existing clients. - Attracting new clients. - Constantly updating clients databases. - Providing technical support service constantly for any problems facing the clients and follow-up work to solve them and ensure client’s satisfaction which achieves client’s loyalty.

Al Hokair Group For Tourism and Development

Mar 2013 - Oct 2021 -8 yrs, 7 months

Saudi Arabia , Riyadh

Job Details:- Installing software. - Training new users on the software. - Optimize existing workflows and helps develop and implement New workflows. - Work with developers to update, maintain, and improve software. - Providing technical support service constantly for any problems facing users and follow-up work to solve them. - Providing oral and written status reports to the IT manager. - General supervision of the software operating effectively.

EmiratesNBD

May 2011 - Feb 2013 -1 yr, 9 months

Saudi Arabia , Riyadh

Job Details:- Attracting new customers. - Work to retain existing customers. - Develop a marketing plan to sell banking products ( Personal Loans - Visa – Master Card ). - Set up schedule to coordinate interviews with customers. - Providing daily follow-up reports to the supervisor. - Create a good image of the bank with customers. - Providing after-sales service for customer inquiries.

MBA in Business Administration
Arab Academy for Science, Technology and Maritime Transport (AAST)
Jan 2021 - Jan 2023 - 2 yr