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Ramy Mahmoud Abdel Halim

Customer Service Representative (Front Desk)

Nasr City, Cairo, Egypt

Work Experience

  • Customer Service Representative (Front Desk)Full Time

    Stamina Wellness Center (Swan Lake, Hassan Allam Properties)

    Dec 2019 - Dec 2020 -1 yr

    Egypt , Cairo

    • Job Details:• Greets and checks-in all members as they enter the gym. • Greets and registers guests. • Answers the phone using the correct greeting and assists callers as needed. • Processes all transactions at the Point of Sale register. • Assists members with all inquiries. • Ensure that guest and appointments are directed to the appropriate Fitness Consultant in a professional manner. • Reserve time or make appointments for special classes or other activities sponsored by the gym. • Maintains a clean and orderly front desk/lobby area. • Ensures that front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests. • Projects a polished, professional image at all times. • Provides a superior level of customer service to members and guests. • Logs all maintenance concerns that are reported and direct it to the Maintenance Manager. • Handling any problems or complains raised by the members. • Notifies management of gym incidents that require incident reports. • Performs a variety of duties including filing paperwork, folding towels, doing walk-thru’s of the facility or any other duties as assigned by the Operation or General Manager.
  • Sales RepresentativeFull Time

    Egyptian International Motors (EIM) (Renault)

    May 2015 - Nov 2017 -2 yrs, 6 months

    Egypt

    • Job Details:*Responsible for showing cars to clients who visit the showroom. *Demonstrating the features of various models, answer inquiries and offer advice about sizes of engines and other features. *Advise which car would suit the client best according to his requirements and interests. *Responsible for apprise and negotiating financing options and warranties. *Accompany test drivers to answer inquiries that arise on the road. *Check the performance of cars and determine whether they like driving them. *Responsible for handling any problems or complains raised by the clients.
  • Sales RepresentativeFull Time

    Engineering Car Company (Mercedes Benz) (Eccp)

    Jan 2012 - Apr 2015 -3 yrs, 3 months

    Egypt , Cairo

    • Job Details:*Responsible for showing cars to clients who visit the showroom. *Demonstrating the features of various models, answer inquiries and offer advice about sizes of engines and other features. *Advise which car would suit the client best according to his requirements and interests. *Responsible for apprise and negotiating financing options and warranties. *Accompany test drivers to answer inquiries that arise on the road. *Check the performance of cars and determine whether they like driving them. *Responsible for handling any problems or complains raised by the clients.
  • Banquet CoordinatorPart Time

    Conrad Hotels And Resorts

    Jan 2011 - Mar 2011 -2 months

    Egypt , Cairo

    • Job Details:*Planning events like wedding receptions, award presentations, fundraiser, fashion shows and conference *Planning and supervising food, beverage, entertainment and décor for an event *Ensuring that everything will proceed without any complications and everything is prepared and presented to the client’s expectations *Promoting the services the hotel can provide *Describing how the event will be coordinated to the client *Helping the client to choose according to their desires and budget
  • Education

    • Bachelor of Tourism and Hotels in Tourism

      High Egyptian institution for tourism and hotels

      Jan 2001 - Jan 2005 - 4 yr

    • High School - Thanaweya Amma

      Manor House School

      Jan 2001 

    Activities

    • Transportation department at Kimidar tours

      Student Activity

      Jun 2004 - Sep 2004 -3 months

    Skills

    • negotiation skills
    • Sales
    • Sales Target
    • Communication skills
    • Customer Service
    • Customer Care
    • sales skills
    • selling skills

    Languages

    • Arabic

      Fluent
    • English

      Advanced
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