Ramy Abd El Zaher

Enterprise Technical Account Manager (Delivery)Full Time

• Job Details:1- Providing technical support to customers before and after sales. 2- Evaluating customer needs to suggest upgrades or additional features. 3- Maintaining customer relationships and ensuring customer satisfaction. 4- Tracking & Managing Matrix through multidisciplinary highly skilled teams 5- Deliver projects and products using the appropriate tool like project management methodology, learning & iterating frequently

IT Project ManagerFull Time

• Job Details:1-Executes established policies and procedures for the project, quality assurance, team reference guide, communication plan, and setting up the environment. 2-Manages resources, partners and/or customer resources and materials used to complete tasks in a project. 3-performance responsibility for managing scope, cost, schedule, and deliverable, Which includes applying techniques for planning, tracking, change control, and risk management. 4-leading a project team in delivering a solution to the customer 5-providing day to day direction to the project team and regular project status to the customer 6-Interact with all roles– including CIO, CTO, IT Architects, technical staff and Business representatives for all internal and external reporting 7-Collects reviews and publishes project status with regard to resources, schedule, stakeholder management, and features that influence project performance and completion.

ERP ManagerFull Time

• Job Details:1- Handle The IT Policy & IT Process / Standards 2- Plan & apply the IT strategy for all functions 3- Handle the new ERP tasks (MS Dynamics AX 2012) such as new modules implementation 4- Support the end users in the daily business issues 5- Handle the security issues related to the ERP & users login 6- Deliver self-service application for internal use 7- Train the end users in most modules used in ERP such as HR, Payroll & operation 8- Handle some issues related to call center & customer service 9- Handle the Documentation for any ERP or IT tasks 10- Implement new modules on ERP such as inventory, purchasing & CRM 11- Support & Implement the financial modules such as GL, AP, AR & FA