Ramsey Ahmed Elkilani
Customer care at Sutherland
Siouf, Alexandria, EgyptWork Experience
Customer careFull Time
Sutherland
Jan 2022 - Present -3 yrs, 6 months
- Job Details:Hilton Reservations and Customer Care (HRCC) at Hilton US .Responsible to deliver personalized solutions that inspire a passion for travel, and our goal is to make a lasting impression with every Hilton guest with whom we interact.
Telemarketing AgentFull Time
nexusbpo
Jul 2021 - Dec 2021 -5 months
- Job Details:responsible for talking to potential customers on the phone to sell products or solicit donations. Their duties include tracking customer contact lists, explaining the benefits of their products and taking payment information.
Telemarketing RepresentativeFull Time
Global Gateway outsourcing
Jan 2021 - May 2021 -4 months
- Job Details:Responsible for Support of sales processes via phone calls to the customers.
Trainer in awareness campaignsPart Time
Addiction Treatment and Prevention Fund
Oct 2018 - Sep 2019 -11 months
- Job Details:Trainer in awareness campaigns for school students about the harms of drug use within the "Choose Your Life" initiative
Education
Bachelor's Degree in History and Philosophy of Science and Technology
Alexandria University (ALEXU)Jan 2021
Activities
Information Clerk at Alexandria Library Museum
Volunteering
Dec 2020 - Apr 2021 -4 months
Languages
English
AdvancedItalian
Intermediate
Training & Certifications
The Art of Sales: Mastering the Selling Process by Northwestern University
coursera·2021Become an Instructional Designer
LinkedIn Learning·2021Brain-Based E-learning Design
LinkedIn Learning·2021HR Management
E-youth Company·2020Microsoft office specialist
New Horizons·2020TOT Program
E-Youth Company·2020Youpreneur Program
Egyptian Bank Institute·2019Soft Skills Diploma
Microsoft Egypt·2018