Rami Mourad

Senior EUC analyst acting as IT managerFull Time

• Job Details:o Manage projects and all vendors working for us and searching for the best price and service. o Install and configure computer hardware, software, systems, networks, printers and scanners. o Solve physically and remotely any technical problem for any application (Gmail, Google drive, Meet, Google Hang out, Microsoft Office, Okta system, SAP Ariba, Five 9, Avaya softphone, Fort client for VPN , Azure AD cloud , intune , outlook ,SAP ERP, ..) o Troubleshoot and analyze data networks problems , points issue , Network cables issue , Switches issues , Patch panels issues , Routers, Fiber , Wimax …) o Troubleshoot our PBX Avaya solution, Avaya communicator, Avaya IP office manager, IP office Contact Center. o Troubleshoot CCTV surveillance issue in site. o Troubleshoot Ricoh printers’ issues. o Resolve software issues for android and IOS mobiles and tablet ( mails, intune company portal) Projects Done: 1- Five 9 cloud contact center software for Customer service team. 2- System merge between Diversey and Solenies. 3- Renovation for all the floor with new fire system, network cables and points.

It SpecialistFull Time

• Job Details:o Install and configure computer hardware, software, systems, networks, printers and scanners. o Monitoring and maintaining computer systems and networks. o Repairing and replacing equipment as necessary. o Solve technical problem for Outlook, Microsoft office, oracle, Vision. o Troubleshoot and analyze data networks problems, points’ issue, network cables issue, switches, routers, network load balancer, patch panels’ issues. o Install Windows server 2008 and 2012 and some features. o Add and remove users’ accounts, resetting passwords, printer server on Windows servers 2012 and Deploy software over the network. o Resolve software issues for android mobiles (mails, vision apps). o Track medical reps cars with GPS on ETIT and Altaire sites, and solve issues related to its connection and SIM card with authorized agents. Project Done: Global Napi moved to new place : With my daily tasks I Helped in all steps of setting up full IT Infrastructure for new place : Network points as the design , cables between floors, switches , core switch , firewall , router, Access Points , Domain controller server for the Active Directory , file server , DHCP , Exchange server , Printers , Avaya Central , CCTV , Fire system and Access Door

IT Service Desk SpecialistFull Time

• Job Details:o Install and configure computer hardware, software, systems, networks, printers and scanners. o Solve technical problems for Outlook, Microsoft Office, DMware, Oracle, and ERP web based application. o Support in administrative tools. o Troubleshoot and analyze data networks problems. o Troubleshoot CCTV surveillance issue in sites.