Rami Mohamed Moussa

Senior Customer Experience SupervisorFull Time

• Job Details:Responsible for managing the customer experience operations team, workforce planning and forecasting, strategy creation and implementation, improving key performance indicators (Business), creating training programs and induction processes, supervising day to day operations and ensuring 100% compliance, creating a compliance structure and SOP’s, managing 4 customer experience team leaders who manage 45 customer experience specialists, analyzing data related to increasing/decreasing inflow of tickets, coaching team leaders and engaging employee, creating an employee development program, delivering excel and google sheets training, and managing the monthly operations budget (Customer Support).