Rami Maged Ayad
Senior Operations Manager at Acme Group
Obour City, Cairo, EgyptWork Experience
Senior Operations ManagerFull Time
Acme Group
Jul 2018 - Present -7 yrs
Egypt , Cairo
- Job Details:〈 Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability 〈 Meet sales goals by training, motivating, mentoring and providing feedback to sales staff 〈 Ensure high levels of customer’s satisfaction through excellent service 〈 Completes store operational requirements by scheduling and assigning employees; following up on work results. 〈 Maintains store staff by recruiting, selecting, orienting, and training employees. 〈 Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. 〈 Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. 〈 Ensures availability of merchandise and services by approving contracts; maintaining inventories. 〈 Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. 〈 Monitoring Stock levels at the 4 stores and the warehouse. 〈 Ensure following the guidelines for Virgin Megastores and the other brands. 〈 Dealing with the suppliers to get incentives for staff. 〈 Issuing daily, weekly and monthly sales reports. 〈 Issuing attendance, salary and commission reports. 〈 Communicate with ABM (Apple Authorized Distributor for Middle East).
Stores & Service Center ManagerFull Time
Apr 2016 - Jun 2018 -2 yrs, 2 months
Egypt , Cairo
- Job Details:• Develop maintenance procedures and ensure implementation • Plan and oversee all repair and installation activities • Monitor equipment inventory and place orders when necessary • Monitor expenses and control the budget for maintenance • Manage relationships with contractors • Keep maintenance logs and report on daily activities • Develop business strategies to raise our customers’ pool, expand store traffic and optimise profitability. • Meet sales goals • Ensure high levels of customers satisfaction through excellent service • Maintain outstanding store condition and visual merchandising standards • Report on buying trends, customer needs.
Marketing & Merchandising specialistFull Time
Jan 2015 - Mar 2016 -1 yr, 2 months
Egypt , Cairo
- Job Details:* As Marketing Specialist : • Lead creative development and create motivating stimulus to get targeted population to “take action” • Coach the team and get the best from everyone • Monitor product distribution and consumer reactions • Brainstorm new and innovative growth strategies • Develop sales tools • Communicate with ABM (Apple Authorised Distributor for Middle East). • Promotion of the offers on social networking sites and SMS • Design banners, according to Apple guidelines • The form of the shop: workers and furniture * As Merchandising Specialist : • Monitor all products • Organizing the stores as the Apple Guidelines. • Analyze all programs, negotiate on prices and ensure product availability based on program duration and criteria. • Supervise all purchase orders and ensure availability of pre production samples as required. • Coordinate with sales representatives for all activities and develop sales opportunities. • Design visual presentation for merchandise and maintain stocks for same.
Store Manager (AIS store)Full Time
Apr 2014 - Dec 2015 -1 yr, 8 months
Egypt , Cairo
- Job Details:• Develop business strategies to raise our customers’ pool, expand store traffic and optimise profitability. • Meet sales goals • Ensure high levels of customers satisfaction through excellent service • Maintain outstanding store condition and visual merchandising standards • Report on buying trends, customer needs.
Education
Bachelor's Degree in business
Ain Shams University (ASU)Jan 2009 - Jan 2019 - 10 yr
High School - Thanaweya Amma
College PatriarcaleJan 2009
Languages
Arabic
FluentFrench
AdvancedEnglish
Intermediate
Training & Certifications
ASTO Apple Sales Training Online
2014ICDL
2012