Rami Essam Hekal
IT Specialist at EBIC (A Fertiglobe Company)
Cairo, EgyptWork Experience
IT SpecialistFull Time
EBIC (A Fertiglobe Company)
Oct 2023 - Present -1 yr, 9 months
Egypt , Suez
- Job Details:• Support users using Freshservice and connect wise. • Connect with users via phone or mail. • Troubleshoot and diagnostics devices Laptops or Desktop. • Troubleshoot printers and manage printers from print server. • Using Microsoft 365
Education
Bachelor's Degree in Information Technology and Computing
Arab Open university (AOU)Jan 2021
Skills
- Operating Systems 7/8/10/1
- Hardware Maintenance
- Problem Solving
- Technical Support
- General Understanding of Network
- Networking
- Information Technology (IT)
- Help desk
- Troubleshooting
- Printer maintenance
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Languages
Arabic
FluentEnglish
Advanced